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Northeast Rooter Sewer & Drain Service says on its website that it is a family-owned business operating for over 35 years, handling plumbing and sewer problems both indoors and outside. The site lists Manchester, Hartford and Enfield as its service area and advertises 24/7 emergency service. A 2026 customer said water had been building up under the basement slab for weeks; Brett came out on time, gave options and had the curtain drain operating again in a couple of hours. A 2025 customer said the company had maintained the main sewer drain with annual cleanings for several years. In a 2025 review, the owner of a 1950s home without a basement said Brett worked with Gottier Plumbing, the job was completed within 48 hours, and he phoned a few days later to check on the outcome. A 2023 customer said Brett showed up within an hour for a kitchen sink that would not drain, warned that the extremely old pipes risked damage, and cleared the clog while keeping the area clean. A 2023 customer with a clogged sewer pipe flooding the basement said Walter sent his son Brett within 20 minutes of the call. In a 2022 review, a customer who found sewage in the basement said the owner, Walt, called back in 5 minutes, and Brett called at 7:45 to say he was on his way. A 2022 customer wrote to be prepared to pay 50% more than quoted and not be told until the bill comes. A 2022 one-star reviewer called the service extremely expensive and advised calling a couple of other services first. A 2022 customer said the price was a little steep at first, but Brett dropped it significantly once he found the clog was not far from the drain.
I have never done business with your company but I'm leaving you a five-star review based solely on your customer service. I had called your company a couple weeks back and spoke to Brett. We had an odd smell coming from our basement that we suspected might have been sewer gas. Although we are not located in your service area, Brett took the time to talk to us and also offered to help us if we couldn't find anyone else in our area. We did speak to a few businesses in our area who were lacking basic knowledge and were so curt and rude. One dispatcher even hung up on me . In the meantime we discovered that what we needed to do was to take apart our washing machine and give it a good cleaning. That took care of the odor. I'm sure you know and understand that in these times of AI and very poor customer service in general, it was a pleasure just to talk to someone from your company who understands how to be professional and kind. Very well done.
I was having issues with water building up under my basement slab for weeks. Preventing any flooding using a submersible pump and losing lots of sleep in the process. I finally called Brett at Northeast Rooter... He came out to my home on time, evaluated my situation, provided me with options and had my curtain drain operating again in just a couple hours. We even discussed a preventative maintenance schedule to reduce the risk of a reoccurring issue. Super helpful and knowledgeable and best of all, I can sleep again!
Northeast RS&DS was a referral by our regular oil and plumbing service. Brett responded quickly (he called us!), and found and fixed our problem. He kept us informed along the way and gave suggestions to extend the time between service. Brett was was personable, responsive and thorough. We will us Northeast RS&DS again for future needs.
I've had Northeast Rooter Service maintain my main sewer drain w annual cleanings for several years. Brett has come to my rescue a couple of tiems too. Always knowledgable, respectful & professional. Thank God when you find such a rarity among contractors nowadays!
We called Northeast Rooter and were pleasantly surprised that Brett was here quickly, on the same day. He educated us on our drain system and explained our options. Brett was extremely personable and we highly recommend him and his company.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Northeast Rooter Sewer and Drain Service. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$270 – $660
Typical plumbing job around $470
Bathroom and kitchen room renovations3.9
Sump pump installation, process explained3.8
