Obie Comfort Solutions

Obie Comfort Solutions has been doing HVAC work out of Framingham long enough that some customers name-check the same technician across a decade of visits — a 2025 review describes being a client since 2012, with three HVAC systems and a water heater installed and serviced since. On Google, 1,358 ratings average 4.8★, and the BBB has held them accredited (A+) since 2012. What shows up again and again in the written reviews is how technicians — Santiago Aguirre by far the most-named, alongside Cris Rivera, Gustavo, Diego and Blake — handle the visit itself: putting on shoe covers without being asked, cleaning up afterward, and walking customers through what's wrong and how the fix works rather than just doing the job silently. On Reddit, one homeowner picked Obie for a larger project specifically for their professionalism and "having their shit together"; another cited the best price of four quotes and their status as a Mitsubishi Diamond Contractor. It's not all smooth, though. A cluster of January–February 2026 reviews describes real trouble getting help during emergencies — one customer went over three weeks without heat through a snowstorm with no resolution, another described unreliable emergency response and thin office support despite a paid membership, and a third said Obie pushed a furnace replacement during a snowstorm outage using delayed scheduling as pressure. A separate thread of complaints from 2025 describes systems that didn't work right after installation and inconsistent follow-up — one reviewer needed 25 calls to fix a temperature-control problem, another said support got stuck behind an automated phone system, and a 2025 Reddit comment put it plainly: installs were "ok if you watch it closely and correct when it goes wrong," with no follow-up after. A 2022 review also described an insulation code issue during a heat pump install, and a 2023 review described a defective water heater replaced twice with a dismissive response from a manager. Recent written activity, over the last six months, skews clean, and the sheer volume here — nearly 600 reviews across nine platforms — makes the occasional rough job less surprising than it would be for a smaller shop. Still, given how often follow-up and emergency response show up as the sore point, it's worth asking directly what happens if something goes wrong after the crew leaves, especially if you're weighing their maintenance membership.