Obie Comfort Solutions

Obie Comfort Solutions is a Framingham HVAC company, and one recent customer with a heat pump issue said Obie scheduled them for the very next day, where technician Santiago A resolved the issue, explained a potential root cause and demoed how to reset the system. Its own site says the family-owned business was founded in 2006 and works across the MetroWest area on air conditioning, heat pump, ductless, furnace, boiler and oil systems. A recent customer said the motor of their outside unit had failed, Obie expedited the part, and the repair was done the next day. A recent customer replacing a 20-year-old AC said JP answered all of their questions and praised the install. A recent customer who booked a simple inspection said Santiago spent the whole morning explaining the parts of their systems and walking them through the care process. A 2025 customer who said they had been clients since 2012 wrote that the company installed 3 HVAC systems and a water heater in their home and had serviced them since then. In a 2025 review, a customer said Diego repaired a gas pipe that looked suspect. A 2025 Reddit commenter in r/Brookline said Obie gave the best price of the four places that showed up. A 2026 customer said they paid $315 for boiler maintenance bundled with a membership, were later told they were not listed as a member, paid another $315 on a no-heat visit and approved a $501 repair. That 2026 customer said they then contacted another company to complete the repair after being told the part might take until the following week. A 2026 customer wrote that their heater/boiler had been broken for over three weeks, including during a snowstorm, with no repair and no clear timeline. A 2026 customer with the premium membership said they were pushed to replace a failed furnace during a snowstorm, and that another company fixed the part the same day. A 2025 customer said a system Obie installed did not work properly and that, after months of back and forth, they repaired the issues themselves. A 2025 customer said a bedroom unit of a newly added HVAC system had no temperature control and the company could not fix it. A 2022 customer who ordered a heat pump installation through Mass Save said the job took 8 days instead of 4 and that Obie had not pulled the permits until that customer pressed the office.