Peter Paone HVAC

Ask about Peter Paone HVAC and you tend to get a name back rather than a company — Peter, or Bobby, or Mark. Across 27 reviews on Thumbtack, Angi and HomeAdvisor the crew is small enough that customers know who turned up, and the scores hold steady: 4.8 on Thumbtack over 23 ratings, 4.9 on Angi and HomeAdvisor over 24, where 92% are five stars. The work runs wider than the name suggests. Heating and cooling is the spine — ductwork and dampers, ductless mini-splits, A/C service, oil burners and boilers — but the newest accounts are plumbing. A condo owner writing in July 2026 described Bobby flushing three hot water tanks in the building, replacing a nipple on one and rebuilding a toilet tank that would not stop running. Another 2026 customer called for routine HVAC maintenance and cleaning and stayed on as a regular. The written history starts early and reads consistently. Twelve of these reviews date from 2021, and the beats in them are the ones that still show up: came the next day, done same day, cleaned up after. In a September 2025 Angi review a homeowner had HVAC dampers and a control panel swapped and made a point of the questions being answered ahead of time, "so we didnt have any last minute surprises." A 2024 Thumbtack customer described a mini-split system going in fast enough that the speed was the thing they remembered. One caution is worth carrying into the first phone call. A customer writing in April 2021 advised getting a written invoice with the quoted price up front so there were no surprises at the end. Nobody has repeated it since, but it is the one thing here worth pinning down before work starts. A sensible call for a Melrose-area homeowner who wants the owner's own crew rather than a dispatch queue — a mini-split, a run of ductwork, or a water heater that quit overnight. Agree the price in writing first, and ask who from the crew will actually be doing the job.