Prime Company

Prime Company is a roofing, vinyl siding and gutter contractor at 1270 Methuen Street in Dracut, Massachusetts, working northeastern Massachusetts and southeastern New Hampshire. Its Massachusetts Home Improvement Contractor licence, number 211714, is verified active against the state registry. The Better Business Bureau records Jonnathan Chimbaina as owner of a two-employee company that uses in-house crews rather than subcontractors, and has accredited the business with an A+ grade since 20 August 2025. The work customers describe is almost entirely roof replacement and siding. What comes up over and over is one man's name — Jonathan (also spelled Jonnathan) — and the fact that he explains the job before it starts. In a May 2026 review a homeowner wrote that Jonathan walked through every detail of the roofing installation before the contract was signed, then the crew stripped the old roof and installed the new one; in October 2025 a customer said he spent an hour going over the materials and what each one does, and kept answering questions during the job. Another October 2025 reviewer said he 'kept me informed every step of the way with photos and costs.' Speed is the second recurring theme, and it is specific: several homeowners report full roofs finished in a single day, including a June 2024 review describing a 3,200 square foot roof completed in one. Clean-up gets named too — a July 2025 reviewer noted the crew tidied the site at the end of each day. Siding and repair work also shows up: a July 2025 customer described major water damage where the siding had pulled away over rotted plywood and studs, all of which Prime repaired. The record is 23 reviews from 2024 to 2026, and they run uniformly positive — Google shows 5 stars from 24 ratings, with three reviews in the last six months and no negatives on file. The caveat is concentration: nearly all of that commentary sits on one platform, and BuildZoom has no reviews at all. One thing is worth asking about directly. The company's own website says it has been family owned and operated for 15 years, while the BBB record puts the business at three years, started and incorporated on 16 May 2023. Both cannot describe the same entity, so ask how long this company has been trading under this registration. The BBB also lists a second Massachusetts number, CS-121853, expiring 27 December 2028, and the site states GAF and CertainTeed certifications — directory and self-reported claims worth seeing documentation for. For a Merrimack Valley or southern New Hampshire homeowner replacing a roof or siding, Prime Company has a consistent, recent and specific track record for explaining the work up front and finishing fast. Confirm the tenure question, get the manufacturer certifications in writing, and ask for the warranty terms before signing.