Prime Plumbing

Prime Plumbing is a Woburn plumbing and heating company that's been incorporated in Massachusetts since 2013, holding an active state plumbing license, #12208, and an A+ grade with the Better Business Bureau. Its site lists repairs, installation, drain cleaning, gas piping and preventative maintenance for residential and commercial clients across a wide swath of Greater Boston — Acton, Andover, Arlington and more than a dozen other towns. The reviews on Google, running from 2022 through this year, mostly describe attentive, communicative service. A 2022 customer needed a plumber on a Sunday and got a prompt callback, with the technician who handled it offering useful suggestions. A 2023 review described a boiler installation where the crew answered every question and explained the new system. A 2025 reviewer praised a dishwasher installation as courteous and professional, and a recent review said the company is 'polite, professional & clean' after repeat work with the same technician. Two reviews from late 2024 stand apart. One accused the company of being called in for unnecessary work that led to a weekend with no hot water, describing an unreachable company and a boiler pump that 'suddenly' failed right after their visit. A separate review, unrelated to the plumbing work itself, described a company truck driver running a red light, nearly hitting a pedestrian, and yelling out the window when confronted. Given that split, it's worth asking who specifically will be on the job and confirming in writing what work is actually needed before any repair begins — most of the record here points to responsive, professional service, but the late-2024 reviews are serious enough to ask about directly.