proof. Pest Control

proof. Pest Control's Marlborough branch runs on volume — 1,249 Google reviews averaging 4.8 stars, with named technicians instead of a faceless crew: Carlos, Nelson, Russell, Kristian, Amanda and Zach come up again and again, each credited with finding and fixing a specific problem rather than just showing up and spraying. The company itself launched nationally in 2015 and has grown to ten branches across seven states. The specifics back up the volume. Reviewers describe hornet and yellow jacket nests removed from under decks and porches, mice traced to entry points around a foundation and sealed, and a technician who returned for a second visit specifically to recheck areas he'd flagged the first time. One review said a tech patiently answered the same safety questions repeatedly for a parent with a toddler in the house. The BBB grades the company A+ for residential and commercial pest control covering everything from ants and bedbugs to rodents and mosquitoes. But a recurring complaint runs through the negative reviews, and it isn't a one-off. A 2024 review called the company's practices 'a scam,' describing a door-to-door salesperson who signed the customer into a one-year contract without disclosing it, followed by a refused refund. A July 2026 review used nearly identical language — 'deceitful sales tactics,' 'high-pressure door-to-door,' 'hidden fees' — describing the same underlying pattern two years apart. On the service side, a handful of reviews describe real lapses rather than sales complaints: a 2024 review said a technician ran out of product and only treated the area near the front door, leaving reported anthills untouched; an August 2026 review said a roach treatment produced no visible results at all; and a May 2026 review said a technician shared details about the customer's home with neighbors, which the customer felt crossed a line. For a routine treatment or a specific pest problem, the volume of detailed, positive reviews here is real and recent — nearly 200 reviews in the last six months alone. The pattern worth asking about before signing anything is the sales process itself: get the contract length and cancellation terms in writing up front, since more than one customer says that's exactly where things went wrong.