Quality Seal Coating

Our experience with Idea started positively. They came out looked at the job gave us a price and were extremely helpful in answering our questions. They offered a 15 year warranty which set them apart from other companies we spoke with. We signed on and schedule the job for April 2022. The team came out and refinished our patio in two days. The patio came out amazing it was flawless and everything we had wanted. We were extremely pleased. Fast forward to the end of summer 2022 and we began having issues with sections lifting and splitting along with two large lines that appeared and are a complete eye sore. We reached out and they came out to repair the issues, not a month later more issues arose. We again reached out to Idea and were told the repairs would need to wait until spring. We accepted their answer and waited until April to contact them again. They initially tried to tell us the repairs weren’t covered. It took us showing them the conversation from September until they agreed they would have someone out to repair. It is now the middle of June 2023 and still no one has been to our home to repair the issues. We have exchanged countless texts and emails with their office, as well as sending the owner a certified letter. They have given us the run around almost every time, not once offering a hard date to get the repair work done. The best we have gotten is “next week” and every time the week comes and goes. We have not heard from the owner once! This company is not interested in customer service or making good on the warranty they offer. I held off for months before writing this review because I hoped they would make good on their promises. Edit: It is now July 17 and still the repairs have not been done or scheduled. We filed a complaint with the BBB and idea has not responded to the initial or follow up request from the BBB.

The team arrived on time and walked us through every step in the process. It is absolutely amazing the difference this epoxy flooring has made in our garage. It has made all the difference and really makes me want to organize everything and keep bikes, tools etc. off of our brand new floors! Can't say enough good things and so glad we did this!!!