Quincy's Floor Care

Quincy's Floor Care is a Malden hardwood-flooring shop that says it's been installing, sanding, refinishing, and restoring wood floors around Boston since 1990 — more than three decades by the Better Business Bureau's count, which also gives the company an A+ rating with no complaints on file. The company says it keeps all of its work in-house rather than handing it off to subcontractors. The independent word on the company is more mixed than that clean regulatory record suggests. One directory puts its score at 4.8, but another describes a company with a mix of reviews touching on both service quality and customer-satisfaction challenges, and separate commentary elsewhere points to a recurring theme: solid work at a competitive price, undercut by communication problems and trouble keeping appointments. Before booking, it's worth asking directly about scheduling and how the company communicates once a job is underway, since that's the specific friction point that surfaces outside the company's own materials. For a homeowner who wants an in-house crew with three-plus decades in the trade and can work around a shop that isn't always the easiest to reach, Quincy's Floor Care is worth a call — just confirm the timeline and communication expectations up front.