Verified record
When a system quit unexpectedly in December 2025, the homeowner wrote that Rivic sent Tim out for an emergency air-conditioning repair and had the unit running again before sunrise. Another customer that month said Jim turned up for a furnace repair with the exact parts already in hand, and the heat was back before the house had time to cool down. Rivic Heating and Air Conditioning works out of Methuen and covers Lawrence, Andover, North Andover, Dracut and Haverhill alongside it, by its own listing. The company says Andrew Samples started it in 2013, after eight years at a Lawrence mechanical contractor and a career in Merrimack Valley HVAC going back to 2005, and that he runs it with a five-person licensed crew. Its 22 Google ratings average 5 stars. Summer 2026 reviewers describe repairs finished faster than they expected, technicians arriving on time to trace a heating fault, a new system installed and tested thoroughly, and pricing one June 2026 customer called fair. The December 2025 accounts go further: a homeowner who booked furnace maintenance before the cold said Anthony walked them through the condition of the system; another said the technician explained what had worn out and fixed it without pushing unnecessary upgrades; a third, newly moved in, described a furnace replacement as well organized and transparent from quote through installation. In April 2026 an aging system was swapped out, and that customer called the installation quick and clean. The credentials here are the company's own account of itself. Its site lists a Massachusetts refrigeration technician licence, #RT-24518, in Andrew Samples' name and a journeyman gas fitter licence, #JGF-30521, for Marcus Devlin, and states NATE certification in air conditioning service, gas heating and hydronics, EPA Section 608 Universal certification, and BPI Building Analyst standing for Mass Save whole-home assessments. Rivic is a straightforward call for a Merrimack Valley homeowner who needs a furnace or air conditioner repaired now, or an aging system replaced before the season turns. Before booking a replacement, check those licence numbers against the state register and ask for the quote itemized in writing — equipment, labor, and any Mass Save incentives the assessment turns up.
The whole experience felt smooth and stress-free.
They didn’t rush the job and made sure everything was working right.
I felt confident everything was handled properly.
Excellent experience with the repair service.
Great service and very polite staff.
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1 change recorded — last scanned Jul 30, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Rivic Heating and Air Conditioning. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Careful installers4.0