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A boiler that quit at 10:15 on a January night and a technician at the door 25 minutes later: that January 2026 Google review is typical of how customers describe Royal Plumbing & Heating, a Townsend plumbing, heating and air-conditioning company that trades as Royal Flush Plumbing & Heating. It holds 4.7 stars from 141 Google ratings and an A+ from the BBB, and says it has been part of the community since 1990. Zach is the name customers keep using. An October 2025 reviewer called at 7:30 am about a water filter running nonstop and had Zach and Zyler there by 8:30, with Zach explaining each step. In a December 2023 review, a customer facing a leak that ran three stories in a multifamily building said another company had quoted a $25,000 fix before Zach found the real cause. Recent work includes a copper pipe replacement in April 2026 with an upfront, fair price, and a May 2026 job in Ashby where the crew tiled a shower and installed two vanities. A May 2026 reviewer said the company came the same day without an emergency fee. In March 2024, a customer said a January 2024 water heater flush was done wrong and that, when they called asking for a return visit, they were accused of lying. A December 2021 reviewer said the company never called back. The Massachusetts HVAC licence 13192-SM-M1, held by David D Gould, has expired on the state registry. The company's site lists MA License #13192.
We had Zach and Dennis come out to our house in Ashby and it was a GREAT experience! They tiled our shower installed two new vanity’s and even did some additional faucet work for us for free.
Made themselves available same day without charging an emergency fee. They were polite, professional, timely and reasonable as far as price goes. Would use them again and highly recommend.
We moved into our home the beginning of Feb and our shower was lukewarm for a short time then went freezing. We had a plumber come twice and he thought he fixed the problem both times but never checked the temp of the shower itself. We had a baby at the end of Feb and the last thing I wanted postpartum was a cold shower. My husband called Royal Flush on Friday and Saturday morning before I got out of bed they were already there fixing the problem. They were quick and efficient and listened to my husband when he was explaining what was happening and they knew right away what needed fixing. Nothing better than a nice hot shower! Thank you Royal Flush!
Zach serviced us for a copper pipe replacement. He did an excellent job. The replacment pipe looks good and is up to code. Price was upfront and fair. Work was completed in a timely manner and tested before leaving the site. Good customer service from personable staff. Would recommend for plumbing!
Wicked fast service when our toilet broke. 2 hours ago, the supply line and float busted. Two young men had everything fixed within 90 minutes of calling. Fair pricing, fast acting and better than new.
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1 change recorded — last scanned Jul 31, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Royal Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Water heater work3.9
Water heater expertise5.0
Fast emergency response4.9
Heat pump installs4.9
Quick response times4.3
Valves, shower base, tidy cleanup3.8
