Royal Plumbing & Heating

Royal Flush Plumbing & Heating is a family-run plumbing and HVAC contractor based in West Townsend, serving Middlesex County and the Fitchburg/Lunenburg area. Reviewers repeatedly name Zach, who runs day-to-day service calls, and his son Zyler, describing a small operation that shows up fast for emergencies. Speed comes up constantly: reviewers describe a broken boiler diagnosed and repaired within 25 minutes of calling on a January night, a busted toilet supply line fixed within 90 minutes, and same-day appointments offered without an emergency surcharge. A December 2023 review describes Zach solving a leak that had traveled three stories through a multifamily building after another company quoted a $25,000 fix, and a 2022 review describes him solving a washer-related plumbing problem that four other plumbers couldn't figure out. Several customers, including small businesses and a Habitat for Humanity home-repair program, describe using the company repeatedly over months or years. The company's Massachusetts HVAC license (13192-SM-M1), held by David D Gould, is registry-verified expired. A March 2024 review describes a dispute after a paid maintenance visit: the reviewer says the job was done incorrectly, and that calling back about a pilot light and unusual noises afterward led to being accused of lying rather than a return visit. A separate, undated 2021 review simply states the company never called back. For plumbing and heating work in the Fitchburg/Lunenburg area, most reviewers describe fast, knowledgeable emergency service from a small family crew; given the expired HVAC license on file, confirm current licensing status directly before booking HVAC-specific work.