RP McLaughlin Plumbing and Heating
Local business · 59 Bridge St, Salem, MA 01970, USA
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Highlights
- Fast emergency response — reviewers describe same-day callbacks on failed heat and plumbing
- Long track record — independent mentions of the shop go back to at least 2015
- Mixed independent rating — a consumer survey scored the actual work only average, 5-6 of 10
- Modest review volume — just 23 Google ratings despite a decade-plus of scattered mentions
R.P. McLaughlin Plumbing and Heating works out of Salem, handling the calls a New England winter generates — a dead furnace, a water heater that quit — alongside routine plumbing: gas piping, fixture swaps, and, per its own site, kitchen and bath remodel work. On Google the shop holds a 4.9-star average, though the count is modest at 23 ratings. Independent write-ups elsewhere, some dating back to 2015, describe a recurring pattern rather than a one-off: fast callbacks on heat and plumbing emergencies, with a tech dispatched the same day something fails. Not every account lines up — one Consumers' Checkbook respondent scored the actual work only average, 5 to 6 out of 10, a useful counterweight to the glowing Google number. BuildZoom lists the business, tied to Robert P. McLaughlin, as holding a plumbing license plus two others — a third-party listing, not something verified against the state registry here, so it's worth confirming directly. With only 23 Google ratings behind a business that's been talked about online for a decade or more, ask for a firm, written quote before work starts. This looks like a reasonable call for a heating breakdown or a plumbing repair in the Salem area — just pin down scope and price up front, especially for anything beyond a standard fix.
Read the comments
Most recent comments
- 5.0Jan 18, 2025
McLaughlin Plumbing is the best; always responsive, friendly and professional.
— Christine PView on Google Reviews ↗ - 5.0Dec 20, 2023
Easy as can be. Booked an appointment, they came , serviced my heating system, and i never looked back. Great Job!
— Daniel HallView on Google Reviews ↗ - 5.0Mar 12, 2023
Fabulous plumbing people, using them for many years.
— Marty AmbergView on Google Reviews ↗ - 5.0Feb 11, 2023
Called because I had no heat (Saturday), but it was a warmish day for the region so I wasn’t super concerned. However, I called 7 other places and none got back to me except Mc Laughlin. In a very timely manner after my message, the guy who called me (RJ) was polite, respectful, and concerned that I was having problems. He explained how busy they were but there may be a possibility of help with something in the future. Basically, all companies were swamped with service, including them, but they called me back to explain why they were probably not going to be able to respond to my request as soon as I would need. This place has true customer service. Something that is lost on nearly every company I encounter. I would call them first because they actually care about people, at least that is the experience I had.
— Joseph NormandView on Google Reviews ↗ - 5.0Feb 4, 2023
I always say, if you’re gonna lose your heat why not do it on the record breaking, sub-zero, coldest day of the year. Early in the morning, on a weekend of course.<br>I called McLaughlin and left a message with their live answering service. Someone called me back in about an hour and was at my house 15 minutes later. They fixed my furnace and got my heat up in running before my pipes could freeze.<br>Don’t let their basic looking, desktop only, website throw you off. (Someone please tell them about media queries and flexbox.) They’re who you call if you want a plumber, not a coder.<br>I’ve used them before to install a flush saver toilet and to repair a leaking bathtub faucet. They did a perfect job both times.<br>Thank you, McLaughlin!
— Raelinda WoadView on Google Reviews ↗
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Added 8 new comments, added 1 new photo, established rating 3.9
- behind the score: Mixed independent rating — a consumer survey scored the actual work only average, 5-6 of 10