Santana Ductless Split Systems LLC

Jorge Santana put a heat pump and five ductless mini-splits into a century-old house this past July, wrote out clear proposals, walked the owners through financing, and got them Mass Save rebates and a zero-percent HEAT Loan. That is the job this company is built for: retrofitting old New England houses that were never built for ducts. Santana Ductless Split Systems works out of Norwood. Its site says it is owner-operated by Jorge Santana, ten years in, covering Norwood, Dedham, Walpole, Canton, Westwood, Needham and Milton, with mini-split installation at the centre and maintenance, dryer vent cleaning and energy-efficiency upgrades alongside. Two things come up again and again from customers: he shows up when he said he would, and he explains what he is doing. A May 2026 customer had a dead unit running within an hour on a service call, at what they called a reasonable price. A March 2026 homeowner in an older Milton Cape, already running two mini-split systems, called him back to add another when a small space became a bedroom. One customer writing in June 2026 has had Jorge install five heads over seven years and described the same careful planning each time. In December 2025 another said Jorge talked him down to fewer heads than he had expected to buy. The work strays further than the name suggests. In February 2026 the company replaced a broken rubber gasket on a washing machine at a hair salon in Winthrop and found a second fault that was stopping the water. That same month Jorge and a second technician, Elvis, repaired a customer's refrigerator — the customer wrote that they had said they concentrate more on air conditioning — and another homeowner had an oven serviced the day after calling. One thing to settle yourself: the Massachusetts HVAC licence on the company's site is its own statement, not something confirmed against the state registry, so ask for the number. Every written account here is a Google review, all of them five stars across 39 ratings, fifteen of them since March 2026. For a mini-split or heat pump going into an older Boston-area house — especially one where the Mass Save rebate and HEAT Loan paperwork is part of the decision — this is a straightforward call. Get the proposal in writing, ask for the licence number, and ask what the yearly maintenance on the system will run.