Scavone Plumbing & Heating

Scavone Plumbing & Heating is Frank Scavone's Worcester-area plumbing and heating operation, and the story splits in two depending on the kind of call. For emergencies — a burst pipe, a furnace out on New Year's Day, a sewer backup — reviewers describe him showing up within an hour, even on holidays and weekends. His Massachusetts plumbing license is active with the state registry. The track record runs to 53 reviews from 2021 through 2026 across five sources, describing a plumber who answers the phone personally and explains the work before doing it. In a January 2026 review, a furnace stopped working on New Year's Day and Frank answered the call and fixed it within an hour. In a March 2022 review, a customer described a ceiling collapse from a hidden water leak two weeks after closing on their first home, and Frank came first thing the next morning to trace and fix it. His scope covers routine repairs through larger jobs — new boilers and water heaters, whole-house water filtration, and fixture installs like a half-bath with a macerator toilet system — and one 2023 review specifically credited him with walking through Mass Save rebate options during a system replacement. A recurring complaint, though less common than the praise, is missed non-emergency appointments. In a June 2023 review, a customer said Frank never showed for a scheduled furnace estimate and never called to explain. In a February 2022 review, another described two missed appointments with no contact. A May 2023 review went further, describing ongoing unresponsiveness after a repair and alleging that a negative review the customer had posted on Facebook was deleted — their Google review, they noted, could not be. One 2023 reviewer described the pattern plainly: non-emergency scheduling can take longer than promised, though they said Frank does eventually follow through. For an emergency — a leak, a dead furnace, a sewer backup — Scavone has a long, well-documented history of fast, knowledgeable response. For a scheduled, non-urgent job like an estimate or a planned installation, it's worth confirming the appointment close to the date given the handful of no-show complaints in the written record.