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Water in the wrong place is what people call SERVPRO of Merrimack about. Its website says it specializes in water and fire damage, storm and mold remediation, and names Merrimack, Amherst, Milford and Vernon as its service area. A recent customer facing water damage from the winter said Andrew and Mason were a help, kept things quick and quiet with a baby son at home, and even helped catch the family dog when it snuck out the door. A recent customer said the cleanup was completed ahead of schedule, in time for the weekend, and that they were kept updated throughout. A 2026 customer whose water heater let go in the middle of the night said SERVPRO got someone out quickly, cleaned up the water in the carpets and floors, set up fans and humidifiers, and came back two days later. That 2026 customer also said they worked well with the insurance company. In a 2023 review, a customer with a failed sump pump said Mary scheduled emergency service within 24 hours, and the team cleared the standing basement water, set up the furniture for drying and installed fans and dehumidifiers. That 2023 customer later wrote that Jonny and Cam came back to remove the equipment, mop the floor with an anti-microbial treatment and take down the vapor barrier, and that the basement was dry again. On Google, the business holds 4.8 stars from 96 ratings, and its Better Business Bureau grade is A+. A customer on its Better Business Bureau page said the company used their credit card for another bill without authorization.
ServPro was extremely prompt, professional, and did a great job keeping me updated throughout the process. The cleanup was completed ahead of schedule, in time for the weekend. Special thanks to the crew who serviced us: Matt, Andrew, Jeremy, Damon, Mason, Lexie, & Malcolm
Servpro did a great job explaining and walking my family through a very difficult and stressful time that came from water damage over the winter. They came in and were very clean professional and did a great job.Andrew and Mason were great help. They even helped catch my dog who snuck out the door. They were considerate to be as quick and quiet with our baby son at home. Couldn’t have had a better experience
We had our water heater let go in the middle of the night. Servropro was great..got someone out asap and they help clean up the water in the carpets and floors and set up fans and humidifiers and came back 2 days later and mitagated the water damage..quick , courteous and a pleasure to deal with in a stressful time and also worked great with my insurance company
Cam, Johnny, Lexie, Chris, and Andrew from Stone, and Jonny ,Servpro did a great job! It's always nice to acknowledge and appreciate hardworking individuals.
I am so grateful for the Servpro team. Mary has been great in getting me scheduled for emergency service within 24 hours and staying in communication. Jonny and Cam are an awesome team, and Stone is a magic problem solver and advisor / supervisor! Everyone is so friendly, professional, knowledgeable and informative. Once we found the root cause of a failed sump pump, replaced with a temporary pump I purchased, they cleared the standing basement water, set up the furniture for drying and installed all the fans and dehumidifiers needed to dry out everything. I can’t recommend the team and Servpro of Merrimack more highly. They are certainly there when you need them. I’m feeling the advertisement is being fulfilled…..”like it never happened”. Attached are pics before they came out. I’ll update once all service is completed. Cheers!! Update: Like it never happened…happened! Jonny and Cam came out this week to remove equipment and some water-damaged items…mostly empty cartons, clean and mop the floor with anti-microbial treatment and take down the vapor barrier. Again, a great experience! They were on time, friendly and professional as usual and efficient. My basement is dry again!! While I hope I don’t need to call in the future, it’s great to know that I can count on Servpro of Merrimack to be there when I need them. See the pics of the great results. Thanks, Servpro Team! Cheers
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3 changes recorded — last scanned Sep 30, 2026.