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A 2025 customer said that after a water heater gave way and flooded the basement, SERVPRO of The Windsors had a team on site in less than an hour. That 2025 customer said Vic and his team removed the water, Todd and his team removed the damaged property, and the basement was treated for mold and dried with dehumidifiers ready for rebuild. The business lists Windsor, South Windsor, East Windsor, Windsor Locks, Broad Brook and Thompson in its service area and says it offers 24/7 emergency service. On Google it shows 4.6 stars from 42 ratings. Its Connecticut home improvement contractor registration, number HIC.0645876, held by SERVPRO OF THE WINDSORS, is active on the state registry. A 2024 customer said they were at the house within a half hour of a late-day call, then came back to complete demo, remove ruined furnishings and work with the insurance company on the rebuild. A 2024 customer said a crew Tony dispatched removed drywall and wood paneling damaged by a leaking chimney, remediated the area and cleaned up. A 2024 customer said a wall with mold was removed after a basement flood. A 2024 customer who was not covered by insurance said the company did everything it could to keep the price down. A 2026 customer described soot and oil over the walls and furniture after a disaster at home and said Tony and others were helping them through it. A recent customer who called about mold tests said he would not stop talking about homeowners insurance. A 2026 customer who wanted a printed report of findings on interior damage from a roof leak, and offered to pay for it, said the company did not reach out for about 2 weeks and then refused to offer any report. A 2023 customer called the repairs terrible, said visits did not happen when promised, and said the stain on a refinished wood floor was "matched" to a vinyl floor they installed.
I was very satisfied with the results and the work they did. Very professional.
Trying to talk to someone about mold tests and he won’t stop talking about homeowners insurance. Umm I asked for a mold test but thanks anyways.
Update after company's response: I wasn't asking for a quote on the entire repair. I understand no one can see through walls or see any damage that may or may not be present with out further disassembly. I wanted a printed report of the findings and recommendations to move forward, which I was willing to pay for, to help me progress with the repairs and all I heard about was how I didn't need that and that they were busy with insurance claims regarding water damage. I'm sure their work is great but they weren't willing to work for me. I hate to say this but all they are interested in is a big insurance claim payout. I had a new roof by another contractor with a water leak and interior damage... I contacted Servpro for advice and an independent and experienced perspective, and an inspection/quote. I offered to pay, they repeatedly declined. They came out took photos, measurements, said they'd reach out in a couple days. Everyone was very friendly however they didn't reach out for about 2 weeks. And then refused to offer any report of findings at all. Once insurance wasn't involved they had no interest. Again, despite me offering to pay at every stage of the discussion and process and being extremely transparent... Disappointed to say the least.
Serve Pro of the Windsors (CT) has been a lifesaver for me. We had a disaster at home which left us with soot and oil over all the walls, furniture etc. Everything in the home! Tony and others at Serve Pro are helping us through this difficult time. - Louise Acker
I can’t say enough good things about the team at Servpro — Tony, Todd, and Ernie were amazing! They responded quickly, were professional, and went above and beyond to restore my basement after a flood. I’m so grateful for their hard work and highly recommend them. Servpro of the Windsors truly goes above and beyond for their customers. John & Yvonne Ellis
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1 change recorded — last scanned Oct 30, 2026.
Quick response to a sewer backup flooding a basement4.5
Arrived by 8:15 after a 7:30 call4.3
Master-bathroom remodel3.5
