Shoreline Pools, Inc.

Shoreline Pools, Inc. is a South Dennis-based pool company that designs, builds, renovates and services swimming pools across Cape Cod, founded and led by Chris Dittrich, described as the company's founder and president. The business self-reports opening in 2006, though Better Business Bureau records list a 2011 business-start date for the entity, a discrepancy worth asking about. Its Massachusetts Home Improvement Contractor license (#161240) is registry-verified active, and the license holder of record matches this business exactly. The large majority of the 26 reviews on file — 24 of them five stars across Google and Houzz — describe pool construction and renovation projects that came in on time and on budget, with recurring praise for clear communication through design and permitting. Customers repeatedly name Chris and project managers Dillan, Jamie and Justin as attentive points of contact, and several describe multi-year relationships that continued into ongoing weekly maintenance, seasonal pool openings and closings, and liner or plaster repairs, not just a one-time build. A Better Business Bureau A+ rating (the business is not BBB accredited) shows no complaints or government actions on file, and Google reviewers rate the company 4.5 stars from 53 ratings. Recent reviews, though, include one from July 2026 describing a homeowner whose recurring pool problem, first addressed in 2023, went unresolved this year, with Chris reportedly no longer responding to calls, texts or emails mid-summer. Two older reviews, both from 2022, describe a similar pattern: one customer says Chris stopped returning calls entirely after a signed contract, and another says a gunite pool built four years earlier needed a fourth replastering, with the most recent pebble-tec resurfacing leaving visible blotches and streaking the reviewer attributed to acid-washing before the standard cure period. These are a minority of the record, but they cluster around one theme, responsiveness once a job is underway or a repeat issue comes up, and are worth raising directly before booking, especially for post-installation service. For homeowners focused on a new pool build, design and permitting support, and a company with a deep, largely positive review history on Cape Cod, Shoreline Pools has years of track record to back that up. For ongoing service and warranty follow-through, ask current references about responsiveness on repeat issues before signing, and confirm licensing directly with the state given the tenure discrepancy noted above.