Verified record
In a November 2023 review, a homeowner said other companies wanted to turn a patch-up job into a big, expensive project, while Brian Smith's crew found an efficient fix at a reasonable price. The same restraint shows up in a September 2024 Thumbtack account: showed up, looked at what was needed, quoted it, fetched the parts, came back and did the work — no upselling. Smith Gutter is a Beverly company built around gutters: installation, leaf guards, copper work and fascia. A February 2024 customer in Boston had a copper gutter replaced and dwelt on the detail of both the proposal and the finished work. A January 2024 homeowner with storm damage had a new gutter within a week. A November 2023 customer's new gutters came with diverters placed where they were needed, and the crew changed flood light bulbs that were too high for them to reach. Roofs come up too: a January 2024 visit covered roof repairs and chimney patching in one trip, and in November 2023 Brian and Josh finished a roof repair in harsh conditions, photographing the work before and after. The harder part of the history is the recent part. A November 2024 customer wrote that one of their new gutters was coming off the house and that three requests over two months for a warranty repair had gone unanswered. In November 2025 two more customers left one-star reviews — one calling the experience terrible, the other describing the company as unreliable, dishonest and disrespectful. Those accounts sit alongside a Thumbtack page averaging 4.9 across 48 ratings and a Google page at 4.5 across 24. One more thing to check. The state registry shows the company's home improvement contractor registration, number 211063, as expired. Ask Brian directly which registration covers your job before work starts. For a straightforward gutter replacement or leaf guards from someone who quotes fast and doesn't pad the job, the 2023 and early 2024 customers were well served. Get the warranty in writing — who honours it, for how long, and how to reach them — and settle the registration question before you sign.
Terrible experience. I would avoid working with this company.
Unreliable, dishonest, disrespectful. We would have spent tens of thousands with them eventually. Please treat your customers with respect.
Great job with installation or larger gutters and guards. Highly recommend them.
We had Smith Gutters redo the gutters on our house recently. Now one of the gutters is falling off the house. I've reached out to Smith Gutters three times over the course of two months to have the gutters repaired under warranty and so far we've been ignored. Will update this review when/if they get back to us.
Overall, I am happy with the job completed by Smith Gutters LLC. We had an overflowing water issue from gutters in our house. They installed two new gutters and leaf guards in our house. They look nice. I would be very happy to hire Brian for more leaf guard installation, as there are more gutters which need it. Unfortunately, I was told that Brian is working just with one kind of leaf guard and wouldn't install a different, which I wanted.
Specializes in
Also offers
Service area
Languages
1 change recorded — last scanned Sep 19, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Smith Gutter. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,000 – $11,000
Typical exterior project around $7,500
8-room wallpaper job5.0
Fixes the actual leak, not a full re-roof4.9