Spas By Paul

Spas By Paul is a one-person hot tub and spa service business run by owner Paul Kopyscianski out of 12 Meredith Rd in Forestdale, the Sandwich village on the upper Cape. The Better Business Bureau's file, opened in 2018, records the business as started in January 2012 with a single employee. The company describes itself as a Cape Cod and Plymouth County spa specialist: spa repair, routine maintenance, inspections and hot tub sales, with a self-reported service span running from Plymouth out to Provincetown. It is unusually specific about money for a small trade business, publishing a $165 system check, $50 weekly residential service and repairs billed at $195 an hour. It also says plainly that it does no pool work — spas only. The written record is narrow but consistent: 20 Google reviews dated 2022 through 2025, on a profile showing a 5-star average across 27 ratings. What repeat customers describe is speed and access rather than big projects. A 2025 reviewer of about three years wrote that every call is taken care of "by the next day or so"; a January 2023 reviewer had a tub working the same day; a March 2023 reviewer said a hot tub was fixed perfectly. A 2025 customer of more than six years singled out something more unusual than promptness — being given service options and left to choose what made sense for the spa. Honesty and pricing come up repeatedly too, including a 2023 review calling the pricing very fair and 2024 reviews describing the service as honest and efficient. Outside Google, a June 2025 Nextdoor commenter in Eastham, answering a neighbour with a leaking Hot Springs tub, said Paul the Spa Guy was the only spa technician they had used or heard of. What is worth checking before booking is the paperwork rather than the workmanship. The BBB profile is explicitly Not Rated — the bureau says it has insufficient information to issue a rating — and the business is not accredited, so there is no third-party grade behind the review record. The published rates are the company's own figures and date from its website, so confirm them for your job. For a Cape or Plymouth County homeowner who needs a hot tub diagnosed, serviced or repaired quickly by the owner himself, this is a well-matched call. Confirm the current rate, that your town falls inside the Plymouth-to-Provincetown range, and — if you also wanted pool service — that you will need someone else.