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One returning customer hired Springfield Heating and Air Conditioning for mini-splits at one home and a heat-pump system at the next. In their September 2024 Google review, they praised explanations before installation, instructions afterward and cleanup at the end of each shift. They also said the systems were quiet and reduced their heating and cooling costs. The company’s written Google reviews run from 2022 through 2024, and Google displays a 4.8-star average from nine ratings. Heat-pump work features in several accounts. An August 2022 reviewer described replacing a Sanyo heat pump more than 35 years old with a Mitsubishi unit. They said the crew completed the project in one day, handled paperwork for a $1,000 Westfield Gas & Electric rebate and provided a 5% cash-payment discount on that job. The reviewer also described additional installers arriving to help their coworkers. A March 2024 customer called their heat-pump job tricky and praised the team’s responsiveness and handling of the work. In August 2024, another reviewer named Kenneth, Dylan and other workers, praising the installation, answers to questions and a spotless work area. The returning customer who wrote in September 2024 also praised responses to maintenance calls and messages. An October 2023 reviewer praised the customer service they received by phone, while explicitly saying they did not hire the company.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Springfield Heating and Air Conditioning. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
We have used them twice: once to install mini splits in our previous home and again to install a heat pump system in our new home. Professional from the job quote process right through the installation. Staff were respectful of our home and property. They cleaned up after each shift and at the end of the job to the point you wouldn’t even know they were here. They fully explain the process before the job and then explain everything about the system and its use after the job. They are great when you call for routine maintenance…always get someone who is friendly and quick to respond to message and emails. They made everything easy. The installed systems save us a bunch on heating and cooling costs and are so quiet you can barely hear them even when they are working hard. Call them if you are doing a new heating/cooling system if you want a quality job, a quality product l, people you can trust to respond and respect you home. A+++ all day. Easy company to recommend to neighbors, friends, and family. I wouldn’t use anybody else.
Installation, workmanship and process exceeded my expectations. Kenneth, Dylan & others were professional, thorough and meticulous. I was kept informed, my questions answered and the work area was left spotless. Very pleased and happy to recommend.
A hardworking and responsive team, and they are heat pump specialists. Mine was a tricky job and they handled it with good humor and professionalism. Make sure you get the right size system for your house, as being under or over powered is undesirable. I recommend them.
Didn't end up using their services...but the customer service on the phone was impeccable.
Contracted to replace a 35+ year old Sanyo heat pump with a modern Mitsubishi Unit. Handled all paperwork to accrue a $1K rebate from Westfield Gas & Electric, and provided a 5% discount for cash payment Single day project completed easily on the hottest day of the year. Was very impressed with the expertise, professionalism and teamwork exhibited by the installers. Initially 2 individuals, but later joined by 4 others who had completed their assignments, and stopped by to support their co-workers. A quality local company with excellent personnel. Office staff professional, courteous and competent.
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2 changes recorded — last scanned Oct 1, 2026.
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