Supreme Roofing

Muy buena

I guess ,after the sale, it's time to not be fair to customers any longer. The roof came with a 2 year warranty (GAF). The manufacturer came to sight year one and found over 25 defects in workmanship. Supreme came back and fixed.Second year GAF found additional issues.Supreme came and fixed. GAF offered us an additional three year warranty, as long as the roof is inspected each of those years. Supreme quoted $9000 for three (total) years.The roof cost was appr.$60K. We complained and were told they had several hours of travel and time on site? OMG!! I would not suggest using these folks based on our actual experiences, which is documented.Was very difficult to get them to commit to writing reports in any timely fashion. They have lost a lot of key personnel in the last couple years.After dealing with one of the principles, I can understand why!! Not listening to us customers, who are the lifeline of any successful business, is the beginning of the end. I'm done with them!! Nov/Dec2023 Since they would not come back to honor the manufacturers warranty,we contacted manufacturer of product who sent another roofing company. They asked to see the quote we had and informed us and the roofing manufacturer (GAF) that materials quoted were inferior products and less costly than what was stated. How is a company like us to know that ,when it occurred at installation.BUYER BEWARE!! Update- 2026- Never contacted us about the materials used in job, versus what was quoted. Completely wants to avoid the fixes!! Buyer beware!!

Love this company

I had a leak in my roof that caused a minor leak in atenant's ceiling last August. While I had several of my go-to guys take a look, no one was able to identify the actual leak. (I should mention this is an aging tenant who was unable to tolerate the dripping of the leak or the fear that the ceiling would cave in while they slept). In desperation, I called twenty roofers. Several got back, but said they would only do repairs on roofs they had installed. The guy who repairs my roof was unable to locate the leak. Scott, the owner of Supreme, got right back to me. Although they rarely do residential jobs, when I explained the situation with the aging tenant, he came by on a SUNDAY afternoon to take a look and sent two of his crew that week to make a temporary repair. NO CHARGE. When the temp repair didn't hold, he sent two of his crew to make the necessary repair. Scott as well as Chet and Mike were incredibly helpful. Given my situation with the aging tenant, they were more than kind. I would recommend this company for anything. We are lucky to have them in Massachusetts. Dr. Susan E. McKenna

We have used Supreme Roofing at Dana Transport in Oxford, MA on several occasions on our commercial building with a problematic 7800 sq ft metal roof. From minor leak and flashing repairs to entire roof fastener replacements, Supreme has not let us down. They have proven to be thorough and descriptive in their Quotes/Proposals and Invoices with pictures and comments outlining the entire process. Response time was excellent, the crews were safe and professional and we are dry and happy. Supreme will be our first call for our roofing needs in the future!