Verified record
True Glaze Bathtub Refinishing is a Lawrence-based refinishing company owned by Russell Navarro, in business since 2005, reglazing bathtubs, tile, sinks and shower stalls for homeowners across eastern Massachusetts and southern New Hampshire. It's BBB accredited with an A+ grade and has been screened and approved by HomeAdvisor. Reviewers across 2018 through 2026 describe old, stained or damaged tubs and showers coming out looking new, with technicians Cruz and Russell himself named repeatedly for explaining the process step by step and cleaning up afterward. When something needed a second look, the company has responded quickly: a 2024 reviewer noticed a small issue after a tub reglazing and had a technician back within 48 hours, and an older 2018 review describes a chip being fixed promptly years after the original job. Several customers say they've used the company more than once, including one who hired them twice within a year for separate jobs. A March 2026 review describes a more serious incident: the homeowner says a worker left two doors open despite being told an indoor cat needed them shut, and the cat got outside for almost two days before being found; the reviewer also said it took three calls to get a callback afterward. A 2020 review, from before the period the rating weighs most heavily, described poor masking and grit embedded in a shower floor coating. For bathtub, tile or shower refinishing in the Lawrence area, most reviewers describe a fast, transformative result with responsive follow-up on quality issues; if pets are in the home, confirm directly with the crew that doors will be kept closed during the job.
Excellent work !! So happy with the service and very serious with their timing!
I recently had my bathtub refinished, and I am pleased with the results. The technician, Cruz, was both friendly and professional throughout the process. He was patient with my questions and ensured I understood each step as it took place. Overall, it was a great experience!
Good service. They answered all of my questions and the technician did a good job.
We had an excellent experience working with True Glaze. After being ghosted by a different company and receiving some awful customer service from another, I was so thrilled to connect with Martha. Her communication was so clear, transparent, and prompt- she had no issues answering any of my questions and she actually told me to be sure I was asking for proof of insurance from anyone I got a quote from. Scheduling was so easy and we were able to have two bathtubs done on the same day, really expediting the process for us. The tubs look incredible - we had one small concern about a spot near the drain, and Martha responded to me immediately, sending someone out right away to take a look. It turned out to be related to the tub itself and was a super quick fix. I feel great about the warranty and the relationship we’ve established and would highly recommend working with True Glaze!
I recently had my bathtub renovated, and I couldn’t be happier with the results. It looks completely brand new! The entire process was smooth from start to finish. The team was very professional, punctual, and paid great attention to detail. They took the time to make sure everything was done perfectly, and it really shows in the final result. The customer service was excellent—they were friendly, respectful, and answered all my questions. I highly recommend their services to anyone looking for quality work and a reliable team.
Specializes in
Also offers
Service area
Languages
1 change recorded — last scanned Jul 30, 2026.