True Glaze Bathtub Refinishing

True Glaze isn't a bathroom remodeler — it's the crew you call when the tub is ugly but the bathroom doesn't need tearing out. Reglaze the tub, resurface the tile, redo the sink, and skip the renovation. The Lawrence company says it has been refinishing bathrooms since 2005, with a team that brings a collective 35 years to the work, and names Russell Navarro as owner. Its stated territory runs from Boston out through Medford, Lowell and Haverhill and up into Plaistow, Londonderry and Nashua. The review history is unusually long for a single-service shop: 57 reviews going back to 2018 across seven different sources, holding 4.5 on Google, 4.9 on HomeAdvisor and 5.0 on Angi. What people describe again and again is the same simple arc — the process explained up front, the tech arriving when promised, the work area left clean, and an old tub coming back looking new. Individual names recur too: Martha handling the booking, Russell and Cruz doing the work. One customer this spring credited Martha with clear, prompt communication after two other companies had gone dark on them, including advice to ask any bidder for proof of insurance. The work isn't limited to tubs. Recent jobs include a dated kitchen backsplash refresh where the crew came back to fix a minor spot, and the company also lists epoxy flooring, sink reglazing and tile resurfacing. Its BBB page is an A+ with accreditation since 2019, and it's listed as a Lawrence Chamber of Commerce member. One recent review is genuinely bad and worth reading before you book. In March 2026 a customer wrote that they told the worker their indoor cat needed doors kept shut, two doors were left open anyway, the cat got out and was missing for nearly two days — and that it took three calls before the owner rang back. That's a real lapse in a customer's home plus a slow response, and it sits alongside an older HomeAdvisor complaint about coating quality — grit in a shower floor, poor masking, missed spots. Nobody who's read those should skip asking how the crew protects pets, doors and floors on the day, and what happens if the finish comes back imperfect. On the plus side, other reviewers describe a fast fix when they flagged a problem, in one case a tech back within 48 hours. Much of the written praise is dated — a big share of the accounts predate 2021, from the HomeAdvisor and Angi era — so lean on the recent Google comments when weighing them. For a worn tub, tired tile or a sink you'd rather refinish than replace, this is a well-reviewed, long-established option. Pin down the day-of protocol for pets and access, and get the warranty terms in writing before the truck rolls.