Westford Custom Floors

Somebody called in August 2025 after another flooring place had hung up on them; Westford Custom Floors picked up and helped them track down what they were after. That is the retail half of the business — a family-owned Westford showroom selling and installing floors since 1986. Hardwood is what customers come back for. A January 2024 buyer swapped upstairs carpet for maple, took samples home first, and called the prices outstanding. A July 2023 customer had their hardwood redone and said they would return for the next floor. In February 2025 a family who had just bought a house had carpet put in the bedrooms and the downstairs hardwood, stair treads and upstairs hallway refinished, and ran into an unexpected problem with one of the downstairs floors partway through. An April 2024 reviewer has used the company in this home and several previous ones, and singles out John for knowing his products and making suggestions. The installers get their own credit: an October 2021 customer described the measurer arriving prompt and informative, and the installer showing up on time, working neatly and cleaning up after himself. Tile is where to ask harder questions. Its Better Business Bureau page — an A+ letter grade from the bureau rather than a customer rating, and not accredited — carries one negative customer review: a tile floor whose grout cracked and chipped and whose tiles came loose within a couple of months of the install. On Google the company runs 4.5 across 28 ratings. For carpet, hardwood, laminate or luxury vinyl this is showroom and installer in one, which is why people take samples home and come back years later. If the job is ceramic or porcelain tile, ask who handles the substrate prep and the setting, how long the workmanship warranty runs, and what happens if grout fails in the first year — and get the answer in writing.