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911 Restoration of New Hampshire is a Manchester-based water, fire, mold, and sewage disaster restoration company serving the Concord-Manchester-Nashua area with 24/7 emergency response. The company's own site says it has been operating since 2010 and cites 16 years in business, though the Better Business Bureau lists the LLC as started in July 2014. It holds an A+ grade with the BBB, though it isn't BBB-accredited, and states an IICRC certification. The written reviews here are older but detailed and consistently positive. A 2019 review describes a crew spending hours meticulously removing mold from a porch, vacuuming and scrubbing the area. A 2018 review describes the team responding after a washing machine flooded an upstairs and came through the ceiling below, moving furniture carefully without scratching hardwood floors. A 2017 review describes a company representative, Jake, helping a homeowner sort out problems left by other contractors after a fire, and being well versed in home restoration. Five written reviews, all five-star, are the only accounts available, the most recent from 2019 — Google's overall rating across 22 ratings is 4.2★, meaning some customers rated it lower without leaving a written account. Given how dated the written history is, it's worth asking for recent references before hiring.
“Sales Manager at 911 Restoration of New Hampshire”
“911 Restoration of New Hampshire”
I recently had 911 remove mold from porch. They did a fantastic job. The workers were hardworking diligent and meticulous. They spent hours removing the debris vacuuming and scrubbing the area. They were very courteous and addressed all my needs. I would highly recommend them to anyone who needs mold removal. It was an absolute pleasure. Nick Ciambella
Having previously worked in property management for 14 years, I had contractors we would call when there were water or sewer issues. Not wanting to call several contractors for my home, I wanted one company who could handle the water damage from start to finish. I called Servepro (had their number in my phone as I work for State Farm and had met a rep for them at a networking event) and they couldn't even call me back til the next morning. I remembered that I had 911 Restorations information on my desk at work. I looked up their number and spoke to their office. The person who answered said that the manager would give me a call very soon. I received a call from the manager, Jacob, within 10 minutes and he had a team on site within an hour. Zach and Isaiah were AMAZING! They explained everything they were going to do and made sure that we understood every step of the process. Water was extracted, lots of it by the way, and they were able to reduce the damage to our walls dramatically. When Zach came back yesterday to check the walls and floors to make sure they were dry and pick up the equipment he was conscious of my time given I had left work to go meet him. I will refer them to every person I know. I can't thank them enough for their prompt response and determination to mitigate the damages to my home. We just purchased this home in June and are remodeling and had just finished installing our brand new flooring 1 month ago. This water damage put us back to square 1, no flooring, cabinets and counters had to be removed, a few walls cut out etc but even with all that disappointment, we still feel as though we are lucky. Thank you Jacob, Zach and Isaiah!!
Thank you 911 Restoration for rescuing me!! After the washing machine had flooded the upstairs and came through the downstairs ceiling - I was overwhelmed. These guys came in, moved all my furniture (very organized - no scratches on my hardwood floors!) and set up a an area covered with plastic to dry out the ceiling. Upstairs, they moved the furniture cut the carpet area and had heaters and fans drying out that floor. They were so amazing how they kept their work so clean and left both rooms still livable. The reconstruction is next, but seeing how well they work, I feel like I am in good hands.
I can't say enough positive things about Jake at 911 restoration so far.. I have met with him on two occasions where he has been helping with so.e shady contractors that I hired after a fire.. I wish I had hired him to begin with..He seems very well educated in home restorations especially when dealing with insurance companies. Also I can only assume that his craftsmanship is top-notch from my conversations with him. I come from a Contracting background myself, so it was a good feeling to walk around my house and have him notice all the same things that I had issues with which leads me to believe that he would only perform A-Plus work as well.. I am going to continue to have some of the botched restoration fixed by 911 Construction and will leave another review at completion period. But I honestly think my next review will be five stars as well. Very hard to find trustworthy contractors these days I guess and I can vouch some say that he seems to be one of them.
911 Restoration is incredible. Recently we had water coming through the sliding glass doors of our downstairs home. " This room was used for a storage area,and for access to the backyard." The water completely soaked the carpet and everything in the Room. The room was full of misc. stuff. While other companies were booked out for 5 days. I called 911 Restoration and they were able come out that very day, within 3 hours after I placed the first phone call. The price they quoted was substantially less than their competition. The workers arrived on time, and were very personable. Customer service was amazing, as well as how quickly they emptied out a very cluttered room. My family killed two birds with one stone, at a price far less than I thought I would have too. My thanks to the workers and staff. This is one company that I will remember and use again if needed.
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1 change recorded — last scanned Sep 2, 2026.