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American Chimney Sweeps has run out of Peabody since the late 1970s — the company's own history says it was one of the first members of the National Chimney Sweep Guild, certified in 1979 — and its current work leans hard into wood stove and gas insert installation alongside routine chimney sweeps and inspections. Jay and Nicole show up by name across most of the positive reviews: walking homeowners through fireplace vent configuration options, explaining what a complex three-flue reline would take to bring a wood stove into code compliance, or assessing the condition of a 1600s six-fireplace home before recommending repointing. The work described is often genuinely complicated — the kind of job a homeowner would want expert hands on. One 2024 review describes removing original tile lining before a new stainless liner could go in on a three-flue chimney; another from 2025 describes weighing two different venting configurations for a gas fireplace install. When someone needed a stove fast ahead of a cold snap, a 2024 reviewer says it was ordered and installed within about a week. The company also carries an active Massachusetts home improvement contractor registration and an A+ Better Business Bureau rating, though BBB notes it isn't an accredited business there. The record isn't uniformly smooth, though, and the same complaint surfaces more than once: a $175 inspection or estimate fee that reviewers in 2021, 2022 and 2026 describe as not being credited toward the job even when they hire someone else, with the resulting quotes described as well above competing bids. A 2023 review separately describes a delayed gasket repair and an unplanned $200 second service call on top of an already-paid $399 visit. The most serious complaint, from 2021, describes a 450-pound stove dropped during installation that damaged the stairs, tile floor and a wall, with a dispute over how much of the repair the company would cover. Worth asking about directly before booking: what the estimate fee covers and whether it applies toward the job if you hire them, and getting a second quote to compare on anything beyond a routine sweep.
“We've used American Chimney Sweeps for years....very professional”
I needed a wood insert for an old home. I filled out their online form and got an email from Nicole. They proposed charging me $175 for an estimate to take measurements and look at the property. The estimate costed out the job at over $8K (not including the insert). This was more than double what I paid from HearthWorks who also bid on the job. American Chimney didn't offer any help in selecting a unit, and their only follow up was getting paid for the $175. Maybe they didn't want the job?
Jay & Nicole helped us out with finding the right stove for our home. Great service and help. Jay was able to help customize the trim to ensure it was a good match for our fireplace. Highly recommended!
My husband and I purchased a 1600’s colonial home on the North shore with six fireplaces. It was really important to have the peace of mind knowing what condition everything was in. Not knowing anyone locally we basically had to count on what we found online and were impressed by what American Chimney Sweeps had to say. At times when it feels like you’re barely getting your moneys worth, it is nice to feel like we got even more than we paid for. Jay is so knowledgeable and helpful. A wealth of information, particularly helpful regarding period homes. The chimney was repointed and squirrel ravaged flashing replaced. All flues inspected and cleaned for what we felt was a very reasonable cost. Topping it all off with a chimney cap which was the hardest part as we were a little concerned about the visual impact on an old home. They assured us that if we didn’t like it they would work with us to find a solution which was great. It turned out a simple standard cap is very subtle and dose’s detract at all. The company also sells and installs fireplace inserts so we will definitely continue to do business with Jay and the team. We highly recommend.
We had a great experience working with American Chimney on our gas fireplace installation. From the quoting process through to the installation, they were efficient and professional. Jay took the time to set us up with two installation options for our fireplace vent configuration, explaining pros and cons, and both he and Nicole were accessible throughout the process for any questions. After previously researching and speaking with a handful of other companies in the area, we are confident that we could not have found a better team to do the job. The quality of their work was top-notch and we are thrilled with the end result. Thank you!
Great company, Jay came out inspected our chimney and wood stove he found a potentially serious problem. Nicole found the perfect wood stove replacement for us. They came out quickly installed the stove. Jay recommended an alternative placement and it looks great!! So pleased I called them.
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1 change recorded — last scanned Aug 16, 2026.
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Chimney rebuilt with its original terracotta bricks4.6
GAF Master Elite3.2
Rebuilt a double-flue brick chimney4.3
