Bill Aitken Heating LLC

A 2023 customer said that after a complete boiler failure in the middle of the night, Bill and his crew were there the next day to remove the cracked boiler and replace it with a more efficient and compact unit. That 2023 customer said the price quoted was exactly what they paid. Bill Aitken Heating LLC says on its website that it has over 20 years of experience in HVAC and handles everything from central AC installations to heating repairs; the site also states 9 years in business. Its stated service area includes Groton, Norwich, New London, Waterford and Stonington. Its Connecticut HVAC licence, number HTG.0407751-S7, is active on the state registry, with Bill Aitken Heating LLC as the holder of record. On Google it shows 4.7 stars from 26 ratings, and its BBB grade is A+. A 2026 customer said he responded quickly and with patience whenever they had a problem. A 2025 customer described a new oil boiler, indirect water heater and split level AC unit installed in a log cabin, plus annual maintenance. A 2025 customer who said they had used the service for at least 10 years called Bill timely and his pricing fair for the work. A 2022 customer said Bill came near the end of his work hours to fix an A/C that was not working, after three other companies had not returned calls, and also checked a tankless hot water heater and a kitchen faucet. A 2021 customer said Bill did the maintenance on an oil fired furnace, changing the tank filter, the nozzle and the electrodes, cleaning the furnace and testing it. A 2022 customer said an AC unit Bill had installed the year before could not cool the house properly on very hot days, that several return visits with small adjustments did not help, and that he had not come back to check it that summer despite repeated contact; that customer believed the unit was undersized. A 2022 customer said they were told to text a request and then texted on four dates without a response, although they were previous, paying customers.