Bourque Heating & Cooling

Bourque Heating & Cooling is a Hyannis HVAC company with an unusually steady record — 74 reviews on file going back to 2011, Google showing 4.7 stars from 86 ratings, and Angi and HomeAdvisor both at 4.8. Its Massachusetts sheet metal licence, 398-SM-B, is verified active with the state registry under the company's own name. Emergency response is the thing customers keep coming back to, and they time it. A February 2025 reviewer with no heat had a technician there within the hour. A January 2025 reviewer had a weekend late-afternoon fault diagnosed, parts obtained and the repair completed inside two hours. A June 2025 reviewer in 98-degree heat had the AC seen the same day. A July 2026 reviewer was accommodated as soon as they called and fixed the same morning. The technicians get named — Adam most of all, plus Jason, Diego, Justin and Reuben — and the praise is for explaining the system rather than just fixing it. A November 2025 reviewer had a hot water heater fault talked through step by step; an October 2025 reviewer had every question about a mini-split clean answered and the site left tidy; a July 2026 seasonal resident had a new Mitsubishi mini-split system installed around their schedule with room to expand later. The company also gets called in to fix other people's work: a March 2026 reviewer had a heating system that another vendor had installed incorrectly re-evaluated and reinstalled so the house could be extended. A 2022 reviewer new to the Cape described the owner, Bob, scoping the house himself and measuring each room to size the units. Two things worth raising before you book. A July 2023 reviewer who had a whole-home heat pump installed said the price was competitive and the people were nice, but that several mistakes were made and not corrected, and the crew seemed rushed at the end to move on to the next job — so on a large installation, agree a punch-list walkthrough before final payment. And a June 2026 reviewer said the phone end can be disjointed, describing a disconnect between the answering service and the office even though the technician who turned up was excellent.