Almost every review of this West Dennis showroom names the same person: Toni. Across 32 Google ratings averaging 4.7, homeowners describe sitting down with her, leaving with a layout they hadn't thought of, and then watching it get installed — a wall-to-wall vanity sized to the inch, a pantry, a kitchen relocated into a year-round porch after a fire.
CPP Kitchen & Bath Design Showroom of Cape Cod works out of 394 Main Street in West Dennis and covers the mid-Cape — Dennis, Yarmouth, Harwich, Barnstable, Chatham and the villages between. It calls itself a family-owned business and says the showroom has been offering kitchen and bathroom renovation solutions for over 20 years. Its BBB page tells a shorter story: a sole proprietorship started in August 2017, two employees, Antoaneta Jovanov listed as president. Those two accounts of how long they've been at it don't line up, and it's a fair thing to ask about.
What people hire them for is more than cabinets. In a January 2025 review, a couple who renovated their kitchen while living overseas — design, demolition, painting, electrical, lighting, tile, new floors, all coordinated by email and video call — said it landed on time and on budget, and that punch-list items were resolved without extra cost or reminders. A August 2025 reviewer, comparing multiple bids for turning an unfinished basement into an apartment for her mother, described measurements one day and 3D layouts a few days later. A 2024 reviewer in Chatham credited Boris and Toni with three floors of a Cape house, planned with 3D rendering and project-management software. Further back, a 2019 commenter on localitybiz described the same pair cutting a walkout lower-level apartment, kitchen and bath included, into an unfinished basement.
The two unhappy reviews are about getting through the door, not the finished work. In November 2024 one visitor left a phone number at the showroom, emailed twice, and never heard back; another drove out on a Sunday to find the store closed despite the posted Sunday hours. Both are well over a year old and nothing similar has surfaced since, but they point at the same thing — a two-person shop where the designer is also the person answering the phone. Call ahead and book the appointment.
One practical note from a December 2023 kitchen: happy with the cabinets and the new layout, that customer wished the countertops had come from a more local fabricator, and pointed out you can source those separately.
BBB grades the business A+ while listing it as not accredited, and has two Massachusetts consumer-affairs registration numbers on file for it — BBB's own records, not something checked against the state registry, so ask for the home improvement contractor registration and verify it yourself before you sign. If you want a kitchen or bath designed rather than simply replaced, this is the kind of shop that argues for the better layout; just pin down the schedule and who is supplying the countertops.