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Poolman Pools of East Windsor installs and services inground pools. Its Connecticut home improvement contractor registration, HIC.0636797, held by POOLMAN POOLS OF EAST WINDSOR LLC, is active on the state registry. On Google it holds 4 stars from 45 ratings, and its BBB grade is A. A recent customer said the repair team did the work on their pool at a fair price and called Lisa kind and friendly. A 2025 customer said that after a five-week wait from another pool company, Poolman had someone at the house within the first week to fix about 20 feet of detached liner. A 2025 customer said Tate and the staff handled their pool installation and that Tate is a man of his word. A 2023 customer said Tate and his team designed and installed a new custom inground pool, kept the promised schedule despite the weather, and later winterized the system and installed the safety cover. A 2023 customer said Tate and his team helped design, implement and initially maintain their pool, and that the extensive drainage work the job required worked through many storms. A 2023 customer said Tate and his team took over after a first pool company, since dissolved, left them with a disaster. A 2022 customer said they had gone to the company for a few years for water testing, and that its chemicals cost a bit more. A 2025 customer described a liner and coping job that ran weeks past its 10-business-day estimate with no calls about the delay, said the pool was drained while they were on vacation with the pump left running out of the water, and said most of the crew sent to remove the old coping stood around for about 3 hours without the tools to do it. That customer also said Lisa could not give a breakdown of a $1,100 skimmer quote. A 2025 customer said the company hung up on their calls and they could not ask for service. A 2023 customer who used the company for four seasons said the liner it installed fell from the walls every winter and had bumps and ridges behind it, and that a requested winterization and chemical balancing never occurred. A 2022 customer said service had gone downhill, with schedules that were not kept.
I highly recommend Poolman Pools! I was so happy to find a knowledgeable and honest business after a bad experience with another place! Lisa was so kind and friendly! The repair team did an amazing job with our pool at a fair price! I fully support this local business for their excellent service! Looking forward to another great season!
Tate and everyone at Poolman pools did a great job with my pool installation they have all gone above and beyond to make this process as easy and as smooth as possible. Tate is a man of his word if he says something you can take it to the bank. His staff is very knowledgeable and constantly striving to help and make your experience a great one. I highly recommend Poolman pools for all your pool needs and installations.
We recently had an issue with about 20 feet of our unground pool liner becoming detached. After a five week wait from another pool company we called Poolman. We had more communication in the first day from Lisa than in the five weeks from the other company. In the first week we had someone at our house to fix our liner issue. Big fan on their responsiveness in fixing our problem.
Terrible customer service the entire time thus far working with Poolmans. They placed my order for pool liner and coping June 4th. Told me it takes 10 business days to come in. Did not once call me to let me know there were any delays in receiving the product. I had to keep calling to find out the status. Now a month later they finally have the product needed for the job, and I’m put off another week. They drained my pool while I was gone on vacation(using my electricity) , didn’t send anyone to check on the pool and I come home 3 days later and the pump Isn’t even at the bottom of the pool in water, it’s just running my electricity sucking up air. Days later they send a “crew” to take out the old liner and coping…. They don’t even have tools in their trucks to do the work they were sent to do so most of them stood around for about 3 hours and didn’t take the old coping out. They put a hole at the bottom of the pool through the cement to drain ground water (on Tuesday) and then said they “hope to get the project done by Friday”… so now I’m stuck draining ground water for days on end now that they put a hole at the bottom of the pool with no actual date on when they would come back. I also need a new skimmer and they quoted me $1,100 but when I asked for a breakdown of the cost Lisa couldn’t give it to me and said she needs to get ahold of the boss. Lisa has been extremely rude over the phone and clearly lacks customer service skills. Had I known I would have all these issues with them and the attitude, I would have gladly paid more and gone through another pool company. Would be nice to hear from Tate directly
I called this company multiple times. They hung up in my face and wouldn’t answer when I called back. I couldn’t even ask for service. Clearly they are open. Maybe they just don’t want business.
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1 change recorded — last scanned Oct 30, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Poolman Pools of East Windsor. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$280 – $560
Typical pool service visit around $420
