Durfee Plumbing & Heating

Durfee Plumbing & Heating is a South Dennis-based plumbing and HVAC company holding an active, registry-verified Massachusetts HVAC license and a BBB A+ accreditation. Reviewers most often name technicians Tyler, Jacob, and owner Phil, and the written record covers everything from water heaters and gas lines to AC and heat-pump service. The strongest, most consistent theme across dozens of reviews is speed: multiple accounts describe Durfee reaching a home within hours of a burst pipe, a failed water heater, or a no-heat call, diagnosing the problem on the spot, and finishing the same day. Technicians are repeatedly praised for being courteous, communicative (including text updates and photos), and leaving the job site clean. The recurring theme worth asking about before booking is price. Across several years — from a 2021 review calling out $205/hour labor, to 2024 and 2025 reviews describing an outrageous $616 toilet installation and an $815 quote for a straightforward valve swap that another company later did for a third of the price — a number of customers report quotes well above what they expected or what competitors later charged for the same work. Two reviews from May 2026 add to this: one describes a $700 charge for a leaking faucet, and the other describes a toilet-seal repair, costing over $1,000 across two bathrooms, that failed and had to be redone, with the issue reportedly still unresolved as of that review. A Procore Network directory listing under the same phone number and legal name shows an alternate address (12 Bertram Ave, Dennis) that differs from the registered South Dennis base — it's unclear whether this reflects a second location, a past address, or a listing error. For straightforward, fast-turnaround plumbing and HVAC work, the volume of detailed, specific praise for particular technicians is hard to ignore. Anyone booking a larger or more complex job should ask for a firm, itemized estimate up front given the pattern of pricing complaints.