Fleet Refrigeration & Air Conditioning Co, Inc

Fleet Refrigeration is a Woburn commercial and industrial HVAC and refrigeration company that traces its start to Somerville in 1953. Its own site describes system design, installation, repair, replacement, and preventative maintenance, with Jay Lino listed as owner and sales. The recent reviews split into two clear threads. Several 2026 customers describe technicians as knowledgeable, clean, affordable, and quick to diagnose refrigeration problems; one flower shop said a cooler issue was diagnosed within two days after the company sent a technician as soon as it could. A 2024 commercial customer said Fleet services all of its refrigeration equipment and runs a bi-annual preventative maintenance program. There is a meaningful service warning alongside that praise. In August 2025, one customer said Fleet could not provide even an approximate arrival time, did not return a promised call, and became rude when pressed for a schedule. A May 2025 review separately called a technician rude and unprofessional. Those complaints are specific enough to ask about dispatch windows and escalation before signing a service agreement. The BBB lists an A+ grade but says Fleet is not accredited; it also lists 73 years in business. Google shows 4.2 stars from 15 ratings. Fleet looks suited to businesses that need ongoing commercial refrigeration or HVAC maintenance and can define response expectations in writing. Confirm the emergency process, arrival window, and who handles after-hours escalation before relying on it for a time-sensitive failure.