GEMINI HOME IMPROVEMENT

Gemini Home Improvement is a Seekonk-based roofing and exterior contractor with a long, deep review history — and a genuinely mixed one. The bulk of its 35 reviews collected since 2021 are about roof replacements and repairs, and a name comes up again and again: Ralph, the company's coordinator, gets singled out repeatedly for clear communication and showing up on time, from a 2021 roof replacement described as beating four competing bids to a 2023 job that redid a shed and house roof to match. One 2023 reviewer had Gemini handle a full bathroom remodel alongside a roof repair and called it good-quality work finished on time and on budget. But the record isn't as clean as the volume suggests. The Better Business Bureau grades the business F with one complaint on file, and its Massachusetts home improvement contractor registration is registry-verified expired. More concerning is a pattern that shows up twice, independently: a customer in a 2025 review said a roof repair kept leaking for three years despite paying close to $4,000 for it, and was told further fixes would cost extra once the work fell outside warranty; a Better Business Bureau reviewer separately described a 20-year roof warranty claim the company never followed up on after promising to review the contract. A 2024 reviewer said the company failed to return calls for weeks while promising an estimate that never came, and a 2022 reviewer said a paid gutter-cleaning and downspout-repair job was left about three-quarters finished. The published numbers reflect the split: Angi and HomeAdvisor both show a 4.8★ average from 192 ratings, a strong track record on volume, while the smaller Google sample sits at 3.9★ and carries most of the specific complaints, and the BBB grade sits well below both. For a straightforward roof job, Gemini has a real base of satisfied customers behind it — but given the recurring warranty and follow-through complaints, it's worth getting any repair guarantee in writing, confirming current licensing status directly, and asking how the company would handle a callback if something needs a second look after the work is done.