J C Jacobs Plumbing Co

Chris was great.

I feel the need to call out this business for neither listening to, nor addressing my request for service, and yet, brazenly invoicing me for the "pleasure". When Joe Jacobs (then the plumbing inspector for the Town of Sharon) owned this company, they were recommended by ANOTHER plumber (who was unable to undertake the job) to replace a gas boiler in 2016. The boiler had blown as a result of a poor contract repair job by the utility company, and Joe's company did the installation very well. THEY insisted on hiring an electrician to hard wire a carbon monoxide detector up above the plane of a drop ceiling, where the ceiling tiles were not in place. Recently, however, when the drop ceiling tiles were replaced, it was brought to my attention that we needed the detector to be moved BELOW the ceiling to meet code. I called the company, and explained the problem, both to the scheduler and to "Dave," who now apparently owns the company. Not bothering to explain to me that (1) they could not do anything involving electrical work, and (2) the code requirements had been loosened, and that I could easily have installed a 10 year sealed battery detector, they sent out a plumber, who declined to move the existing detector, but instead started opening a sealed battery detector. I told him that wasn't what I had asked for, and he left within 2 minutes. I was billed $180 for a "service call," where the 2 simple statements above on the phone would have saved them and me the inconvenience (YES, I paid the invoice, not wanting to get into an argument), but this kind of shoddy and irresponsible "business" practice deserves to be exposed.

Excellent plumbing company. Looking forward to seeing them this week

Great company who was extremely patient with my during all of my disasters! Appreciate all the work they did!

Answered my call right away! Same day replacement of our hot water heater!