J J Hardwood Floors is Jay Bourgeois's family-run hardwood flooring company, based in Acton and serving Greater Boston and eastern Massachusetts since 1989. Bourgeois was part of a seven-member team that restored the hardwood floors for a U.S. Supreme Court justice, according to a 2021 Boston 25 News report, and Boston Magazine covered the company's more than 30 years in the trade in a 2022 piece on Greater Boston flooring work.
The reviews describe careful color- and cut-matching on tricky repair jobs. In a July 2026 review, a customer said the crew matched the cut, color, finish, and edges of new hardwood to the adjacent floors in their house. In a June 2026 review, a customer whose frozen pipe had damaged half their condo floors said the team, led by Eli, made the transition between old and new floors seamless. In another July 2026 review, a customer said Jimmy accommodated a tight move-in schedule after discovering the floors a realtor had called hardwood were actually glued-down laminate that needed to be ground out.
Other reviews describe the crew working around difficult conditions. In an August 2024 review, a customer said the team worked directly with their insurance company after a dishwasher leak damaged their hardwood floors. In a March 2024 review, a customer said the crew was flexible on timing and careful about dust while refinishing floors in a recently purchased Victorian home. Multiple reviews from 2024 and 2025 name project lead Andrew directly, describing him managing schedules, samples, and coordination with movers.
Older reviews, from 2017, describe similarly large jobs — full-home hardwood replacements, whole-building installations, and work in a historical building — with customers calling the crews fast, skillful, and thorough.
Not every account is positive. In a February 2024 review, a customer described a first-floor flooring job from a few years earlier as an unpleasant experience, alleging stolen property and stained baseboards, and said they were writing about it now because they saw it as a repeated pattern rather than a one-time issue.
The company holds NWFA and BONA flooring certifications and has been a BBB-accredited A+ business since July 2026.
For a hardwood installation, refinish, or color-matched repair, especially one involving insurance, a tight moving deadline, or a tricky match to existing floors, J J Hardwood's decades of detailed, specific reviews make it a strong option — given the one serious complaint on file, it's worth confirming site security and getting a written scope of work before a job begins.
