Verified record
Jay Jay's Pool Services is a Whitman-based, family-run in-ground pool company that traces back to 1990, when Jay Ross started it after years in the trade. It now holds an active Massachusetts home improvement contractor registration and BBB accreditation with an A+ rating dating to 2007, and BuildZoom's permit history shows roughly 30 documented in-ground pool installations across South Shore towns like Braintree, Milton and Marshfield. The written record splits between clear praise for speed and real complaints about execution. Recent 2026 Google reviews mostly describe quick help — a fast fix for a liner that popped out of place, hands-on help for a first-time pool owner whose pool had been neglected, and a fair-priced job squeezed in around a tight event timeline. On the other end, a 2022 Google review described a $375 pool opening that left the water green for more than two weeks despite repeated troubleshooting calls, with a return visit quoted as a new charge; a 2019 BuildZoom review described a liner that needed six repeat visits, ongoing leaks and wrinkles left in the pool bottom, and an owner who reportedly used profanity and hung up when called; and a 2020 BuildZoom review described an in-ground pool installation slipping roughly a month past its promised date, though the deposit was refunded promptly once the customer asked for it back. One thing worth knowing: BBB's own profile shows the A+ rating with no reviews or complaints on file, a cleaner picture than the mixed record visible on Google and BuildZoom. A reasonable call for openings/closings, liner repairs and filter work, where recent reviews describe fast turnarounds; for a full installation, get a firm written timeline given the complaints about schedule slippage and communication under stress.
Would use again and highly recommend. Had a tight timeline w/an event at our home and they got it done for us on a Friday. Fair pricing, easy and fast to communicate with, and do great work!
We just started service with Jay Jay's and could not be more appreciative of the help they've provided. We are first time pool owners and our pool was not in good shape after being opened (neglected by previous owner). They have gone above and beyond helping us get it all sorted and all at a reasonable expense. So happy we called! Shout out to Peter!
I’ve used this company for years and have nothing but good thing a to say about them I recently had my pool opened by Jay Jay pool service . A couple of days later, an issue came up, and I contacted them. They responded quickly and came out the very next day to take care of it. I appreciated their prompt service and willingness to stand behind their work. It's reassuring to work with a company that is responsive when something needs attention especially during their busy season, Ive always had a positive experience and would Highly recommend them
Over the weekend we had our pool liner come out in a few spots. I called Monday- they were here Tuesday AM. Im glad i did- Kevin and Pat came and did a great job and the liner looks good as new. Highly recommend them and will be using for all future needs.
Excellent response time and excellent service
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 4, 2026.
Liner replacements4.3
Built a custom sun-shelf on request4.2
Neglected pool revivals4.1
Fixed leaks other companies couldn't3.0
Smooth pool installs and liner replacements3.9
