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Jim's Plumbing & Heating is a Belmont-based plumbing and heating shop that owner Jim Gogos says has been family-run since 1985, working installs, repairs and gas jobs across Somerville, Cambridge, Newton, Waltham and the rest of its stated western-suburbs service area. Google shows 4.7 stars from 47 ratings, but the handful of written reviews on file tell a split story. Two from April 2024 focus less on the plumbing itself and more on dealing with Jim directly — one calls him demanding and dismissive on the phone and says to avoid hiring him, the other describes slow callbacks and an arrogant tone. Older accounts read differently: a 2023 review credited a quick, professional fix, and a 2013 Angi review described a next-day estimate visit that was prompt and fairly priced. Its Massachusetts plumber license (2842-PL-C) is registry-verified but currently shows expired — worth asking about before signing on. With only four written reviews spanning more than a decade and two pointed complaints about communication, it's worth having a clear, direct conversation about scope, pricing and licensing up front.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Jim's Plumbing & Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Horrible and impossible to have a conversation with Jim very demanding and knows everything he thinks! I would not recommend having a conversation with him as it will drain you and he will tell you stories. The reviews on this page don't reflect the interaction with him. Avoid at all cost.
Jim is extremely unprofessional and lacks any experience when it comes to communication and writing. It took multiple calls to get a response and he speaks to you in an arrogant way like you don’t know anything about life, or business. Very unprofessional with a lack of empathy for their customers. Very frustrating and disappointing. Worst company. As multiple people stated already: terrible work, horrible customer service. Best advice is DO NOT hire them. 1 start rating is too high.
Exceptional service from Jim's Plumbing & Heating! They swiftly resolved my plumbing issue with skill and professionalism. Courteous team, punctual response, and quality workmanship. I'm impressed by their expertise and dedication. A reliable choice for all plumbing needs. Highly recommend Jim's Plumbing & Heating for top-quality service!
Called up Jim for a free estimate he showed up the next day. Jim was professional, friendly and provided a fair estimate of the job at hand. Because I work from home, I was open to any time or day that he can swing by and do the job and he was able to provide me...
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Certified attributes are verified against the public registry. Others are the business's own statement.
Established 2.1 rating