Verified record
Nuvana Restoration Services is a Somerville-based water damage restoration company offering 24/7 water extraction, structural repairs, document restoration, and air quality work for homes and businesses. The reviews on file describe a range of jobs: a leaky roof patched fast enough to prevent a second round of rain damage, wet insulation pulled from an attic and monitored daily while it dried, a burst pipe that flooded a basement from carpet to ceiling, a sewage backup that required contaminant removal and plumbing repair, and mold removed after a room-by-room inspection. Several reviewers describe working directly with a named technician — Juan, Alex, Jordan Rookstool, Randy Metz — and one specifically mentioned that an insurance adjuster found the billing fair and in line with expectations. Worth flagging before booking: two of the 28 reviews on file refer to the company by a name other than Nuvana — one says they'd "rather use WMF than any other inspector or contractor," and another calls the business simply "Water Damage Restoration" throughout. Both are generic enough, and similar enough in phrasing to several other reviews in the same pool, that it's worth treating the full five-star, zero-negative review record with some caution rather than at face value. For water or mold damage that needs a fast response, the specific project accounts here — burst pipes, sewage backups, insulation drying — line up with what the company says it does; just weigh the review pool itself with the naming inconsistencies above in mind.
I called because of water damage that was caused by a leaky roofing. They responded much faster than I anticipated. They patched up the hole right in time. There was more rain on the following day. That temporary fix saved us further damage. They did everything, including removing the wet insulation from the attic and monitoring its drying every day. They were reliable and always arrived when they said they would. In a situation that was stressful, their punctuality and thoroughness were invaluable.
Juan was professional and very knowledgeable. He completed the project very quickly and efficiently, even at night.
Sam and Riley are both great at what they do. They where courteous and respectful to my stuff, and they did what was needed quick. Without them, i would not have been able fix my mold problems!
Was really impressed with their work. They came to my house and removed all the mold. The team first inspected every possible place that mold could be. The team began their work to remove all mold. They are reasonable in their charges. I would rather use WMF than any other inspector or contractor.
Alex and his crew were extremely professional and knowledgeable. Alex explained to me the entire process of repairing water damage to my ceiling. Alex clearly has a passion for his customers and I am grateful that he went over and above to give me the very best service. He and his team are a delight to work and I highly recommend them.
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Established 3.5 rating
Works directly with insurance adjusters5.0
Handles major restorations5.0
Rebuilt a home lost to fire in 8 months5.0
Persistent mold fixed4.8
Aging-in-place bathrooms4.9
Public-building renovation2.6