Verified record
JP Pools LLC is a Plainville pool company that, in its own Better Business Bureau description, specializes in swimming pool installations and liner replacements for residential clients. Its Google rating is 3.3 stars from 44 ratings. A recent customer says John and his crew installed a 21-foot Manhattan pool from Namco, were right on time, and that John responded promptly to a minor concern after the install. A recent customer says the pool still leaks, that NAMCO had to send its inspector twice to fix problems, and that the installation was done by three teens. That customer also says the pool floor is bumpy and that boxes and trash were left behind. A 2025 customer said John's crew was polite and got the pool up quickly, and that John kept them informed. A 2023 customer was satisfied with a pool liner replacement and called it timely and competitively priced. A 2022 customer said they installed the pool in one day. In a 2025 review, a customer said a liner the company replaced developed wrinkles at least an inch high by the following spring, and that the company answered only once and never called back. A 2025 customer said the company took a big chunk out of their sidewalk and refused to fix it. A 2025 customer said he drove his truck over their curtain drain and crushed it, and that the pool ended up a foot lower than the deck. A 2024 customer objected to a carting fee for getting sand to the yard and said John never called them. A 2023 customer said a liner was installed over incorrect substrate, causing leaks within the first year, and that the company would not back its workmanship. A 2022 customer said they paid a deposit to replace a liner but were never contacted to schedule a date. Connecticut lists its home improvement contractor registration, HIC.0615862, as active, held by JP POOLS LLC.
What. A. Disaster. Landscaping mess. Leaks. (It’s still leaking!) NAMCO had to send their inspector TWICE to come and fix problems. There was no oversight on the installation (done by three teens). It wasn’t centered as I was promised. The floor of the pool is EXTREMELY bumpy. There was zero meticulousness. No professionalism. Boxes and trash left behind, all over. HOW SCARY, knowing so much money has been invested, the problems keep coming, and they are ALL at the hands of JP POOLS. John lied. He is a lot of talk. A LOT of talk. LOOK ELSEWHERE. I honestly wish that I could tear it all down and build it from scratch, just so I know it was don’t correctly. DISAPPOINTED is an understatement. WOULD NOT RECOMMEND.
John and his crew did a great job installing my 21 foot Manhattan from Namco. They were right on time and had the pool done start to finish in a very timely fashion. I reached out afterwards with a minor post install concern and John responded promptly to take care of the issue. Thank you guys for taking care of my pool install and also backing your work!
I should have lisened to all the negitive !! JPpools from plainville damaged my sidewalk they took a big chunk out and refused to fix , Paul said they don't fix damages that they made and hung the phone on my husband.
They replaced my pool liner the summer before this one. I thought they did a good job, until I opened my pool this spring and I have giant wrinkles all over the bottom of the pool, I’m talking sticking up a least an inch and they move. I called them SEVERAL times. They answered only once and said they would call me back, but said I probably should just replace it again. They never called me back! It cost a lot of money (+$2500) to have a new liner be good for 1 season. I highy suggest you go someplace besides JP pools
Not sure how their pool service is, but whoever was driving their company pickup on I-91 through Hartford should lose their license.
Specializes in
Languages
1 change recorded — last scanned Oct 13, 2026.
Pool build finished in under 2 weeks4.5
Three pool water lines replaced in two days4.0
70 years in business3.5
Pool leak found and repaired on the spot3.7
50 years in business2.7
