Verified record
Keller Williams Realty North Central is a multi-agent real estate office in Leominster operating under the Keller Williams franchise. One broker affiliated with the office has served as president of the Massachusetts Association of Realtors, according to a 2020 Boston Globe mention. Reviews here are less about the office as a whole than about which specific agent you end up working with, and the record on file is genuinely mixed by agent. Several reviews name particular agents with real enthusiasm: a 2023 review credited Nick Pelletier with staying available even after a 2022 home purchase closed; a 2022 review praised buying agent Jeannie's responsiveness, knowledge, and professionalism; a 2021 review said Rhonda Keene stayed in constant contact while working toward the best possible deal; and a 2026 web mention credited agent Parker with a timely home valuation and consultation. But two of the more recent reviews are pointed warnings about specific agents. An August 2026 review told other clients to avoid agent Colleen Muscato specifically, while praising every other agent at the location as attentive and responsive. A December 2025 review described a more serious experience with an agent named Kelly, saying negotiations moved forward without the reviewer's clear authorization during a home purchase. The office's Massachusetts real estate broker license, held under Keller Williams, LLC, comes back expired against the state registry. Given how much the experience here seems to depend on which agent you're paired with, it's worth asking for a specific agent by name — one with a track record you can check — rather than taking whoever the office assigns, and confirming the license status of whoever you work with directly.
“Parker is knowledgeable about real estate and was very helpful in providing a comp and consultation for my home in a timely manner.”
“a Realtor at Keller Williams Realty North Central in Fitchburg, said buyer power changed with interest rates”
“broker at Keller Williams Realty North Central in Leominster”
“a team leader at Keller Williams Realty North Central in Leominster, said in a statement”
“The industry took a pause in the early spring and is starting to move forward again”
Every single other agent at this location is attentive, responsive and excellent. But, do not use Colleen Muscato. RUN don't walk from this real estate agent!
I had an extremely negative experience with Kelly and I wish someone had warned me. I was a younger buyer and new to the area, and instead of being protected and guided, I felt pushed through a deal. Major issues: • Negotiations moved forward without my clear authorization. Terms were communicated as if agreed to when I had not approved them and had not signed anything confirming them. • When I pushed back, it escalated into a confrontation and eventually attorneys took over communication—which tells you how badly the relationship and process broke down. • I used the inspector she recommended (my mistake). Looking back, it felt like the inspection was treated as a box to check, not a real effort to protect me. After closing, we discovered more issues with the house than we should have. Bottom line: I did not feel represented. I felt like the priority was closing the deal, not advocating for the buyer. If you’re considering Kelly, protect yourself: hire your own independent inspector, keep everything in writing, and do not allow anything to be presented as “agreed” unless you personally approve it.
Love being in business with KWNC!
Nick Pelletier is the best! Super knowledgeable and went above and beyond during out home buying process during 2022. He continues to be available even after closing. 10/10
A fantastic group of professionals. The Real Estate company leadership at Keller Williams really understands the education and training that every Real estate agent and REALTOR should have. It is a terrific culture.
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2 changes recorded — last scanned Sep 1, 2026.
Strong negotiator5.0
Above-asking outcomes4.3
Fast lease turnaround3.5