Maize Restoration & Remodeling

Maize Restoration & Remodeling is a Framingham, MA design-build outfit whose reviews describe everything from full bathroom and kitchen gut jobs to additions, decks and whole-floor renovations — Chase, the owner, along with a rotating cast of project managers and designers (Emily, Jennifer, Carlos and Rosanne among others) shows up by name across dozens of reviews. Its Massachusetts home improvement contractor registration is active, the Better Business Bureau gives it an A+, and it holds a 4.8★ average from 96 Google ratings plus a 4.2★ average from 22 HomeAdvisor ratings. Across 69 reviews from 2022 through this month and eight different platforms, the strongest thread is scope: reviewers describe knocking down a wall to open a kitchen, living and dining room into one space, rebuilding a 1959 bathroom into a walk-in shower, replacing an entire first floor's flooring, or converting a fiberglass shower into tile — all with named project managers who, according to reviews, walked homeowners through daily updates and design decisions. The last six months alone have produced 29 reviews with no negatives among them. The record also holds a real, recurring complaint that spans years and platforms: a 2025 Google review that says its experience "aligned with what many other reviewers have noted," a Reddit poster who called the work good but the project management "SHIT," and a November 2025 HomeAdvisor review describing unanswered emails during a kitchen job, each independently describe inconsistent communication from whoever is managing a job day to day — distinct from the praise individual PMs get by name. Two older reviews describe worse outcomes: a 2022 review said a planned six-week bathroom project stretched to six months with repeated dust-control failures, and a February 2025 review said the reviewer paid $5,500 for a "comprehensive project evaluation," was then switched to a different contractor than promised without being consulted, and felt the owner didn't listen to what they wanted. For a full renovation or addition, this is a well-reviewed, licensed choice with a strong recent run — but given the specific, repeated communication complaints, ask up front who your day-to-day project manager will be and get any evaluation or deposit fee's terms in writing before paying it.