Verified record
Stephen A. Morrison provides oil-fired boiler and heating service out of 40 Industry Rd, in the Marstons Mills village of Barnstable on Cape Cod. One longtime customer, writing in a 2019 review, described years of reliable service from “Steve” — calling him prompt, extremely knowledgeable, and willing to go beyond the job at hand. During one winter breakdown, the reviewer says he made the repair and then checked in on the boiler daily while they were away, to make sure it didn't fail again. A brief 2020 review calls the work simply “excellent.” That praise sits alongside a detailed 1★ account from a few months earlier in 2019. That reviewer describes the work as overpriced — charging more than double for parts — and says the repair itself was unreliable, urging other homeowners to look elsewhere. Google's own aggregate shows 4.3★ across 6 total ratings, but only these three reviews carry text — the other three are star-only. Given the specific pricing complaint on record, ask for a written estimate on parts and labor before any repair.
Excellent at his job.
I’m surprised to read that other negative review...Steve serviced my oil fired boiler for many years (until I switched to gas last year) and was always prompt, extremely knowledgeable and took pride in doing a good job. He even went way above and beyond for me when my boiler stopped running in the winter the night before I was going away. He came and made the repairs but also checked in on the boiler each day I was away to ensure it didn’t fail again. If that’s not dedication then I don’t know what is.
I give this guy 1 star only because zero stars is not an option. He really deserves no stars, and no thanks. The guy is terribly unfair, moody, and overpriced. He overcharges (more than twice the amount) for parts and his work is pretty unreliable. Take my advice and GO ELSEWHERE!!
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Morrison Stephen A. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
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Added 3 new comments, added 1 new photo, established 2.7 rating
Tough diagnostics solved4.8
Fast emergency response4.8
No hard sell4.8
Generator expertise4.1