Spencer Hallett Plumbing & Heating, Inc

Re-plumbing a 160-year-old cottage was one job a customer described in a December 2021 review of Spencer Hallett Plumbing & Heating. The homeowner said Spencer and his team kept them informed, solved problems in the old house and brought the plumbing up to code. A July 2026 reviewer who had used the company repeatedly for both home and business praised its responsiveness and work on routine repairs and more involved projects. Based in Marstons Mills, the company says it provides residential and commercial plumbing for new construction, remodeling, repairs, maintenance and upgrades on Cape Cod. It describes itself as family-owned and identifies Spencer Hallett as president. Its website claims more than a century of family-business history, while BBB lists 35 years in business. Google shows a 4.8-star average from 79 ratings; BBB gives the business an A+ grade and lists it as not accredited. Customers have described work beyond routine leaks. A January 2022 reviewer reported installation of a dedicated filtered-water faucet and a gas line for a pool, praising the workers' courtesy and efficiency. In October 2024, a customer with a leaking outdoor shower said they got an appointment within a few days and the plumber found and repaired the leaking pipe quickly. An August 2022 reviewer said the company returned a call within four hours and scheduled a plumber within 24 hours. In a 2022 Reddit thread on r/capecod, a poster cited a fair price, said the crew was onsite relatively quickly and wrote that it got the job done. There are also specific complaints about scheduling and charges. A January 2025 reviewer said a water-heater replacement began with a late Monday arrival, followed by a promised Tuesday visit when nobody showed. The customer said they took two days off work, received a dismissive response on the phone and were charged $2,500 for what they described as a three-to-four-hour job involving a water heater costing about $600. In July 2023, a shower-valve customer objected to paying $360 for two workers to replace a small part in about 30 minutes after the customer had opened the wall for access. The company's Massachusetts plumbing licence is active. A separate Massachusetts HVAC licence entry names Jonathan M Tower as its holder and is expired. The company's website also states a master plumber licence number; that website statement is a self-reported credential.