Verified record
Needham Oil Complete Heating and Cooling sells fuel oil and installs HVAC and central air conditioning systems, according to its Better Business Bureau profile, which also mentions an in-house sheet metal shop. Its Massachusetts HVAC license, number 58-SM-B, is active on the state registry under the holder Needham Oil And Air LLC. The company's website names Norfolk and Needham as its service area. A 2026 customer said Jayden, Joe and Tyler installed a two-stage furnace and AC unit in cold weather. A 2025 customer whose heat failed in the middle of the night before a long weekend said Barbara at the Franklin office got them on the schedule despite being booked up. That 2025 customer said Jeremy found an issue with the control panel, located a replacement at a nearby supply house, then tracked a zone problem up to the air handler in the attic and solved it. A 2023 customer said two heat pumps were installed, and when one had a leak in the water drain pipe later in the week, it was triaged and taken care of. A 2023 reviewer wrote that Randy, Jeff, Jason, Bill and team replaced an aging attic air conditioner through rainstorms and a new route for an electrical line. A 2023 customer who ran out of oil on a freezing cold day said they came right away. A 2024 customer said David came to service their tank and get them some oil. A 2023 customer called auto delivery a must have and said delivery was on time. A 2024 customer said the first appointment was a no-show, the second arrived 4 hours early, and the tech pumped freon into their heat pump without telling them in advance. A 2023 customer wrote of battling for two years to get an expensive heat pump to work correctly, adding that one of the company's own techs said it was not installed correctly. A 2022 customer on an auto refuelling contract said they were asked for a two-year commitment while the price commitment was only one year, and that they were never informed of a price increase. A 2023 customer said booking annual furnace maintenance was 3 weeks out.
“Needham Oil declined to speak on the record but called the price increase “almost unprecedented” in its note to customers.”
We recently purchased a two-stage furnace and ac unit. Jayden, Joe and Tyler did an excellent installation job in cold weather. They worked hard and were extremely easy and pleasant to communicate with. We are exceptionally pleased with the installers and the company.
We woke up Friday morning before a long weekend to 50 degree temps in our house and an alert on my phone that the heat had failed in the middle of the night. Although I had never used them before, living in Needham, I called Needham Oil in the hope that a local shop would be able to get someone to us sooner. When I called the main number, I was told that gas heat was handled out of a different office, in Franklin no less. When I called the Franklin office and told them our situation, Barbara told me that with the current stretch of cold weather she was completely booked up throughout the day, she didn't see anywhere she could fit us in, one tech already had 7 calls, etc. But then she asked for my contact info and address, and said "okay, someone will be there between 8 and 12." I guess at the same time she was telling me how busy they were, Barbara was working her Rubik's cube of a schedule. And at 9:30, Jeremy showed up at our house. It didn't take too long for Jeremy to identify that there was an issue with the control panel. He then spent considerable time trying to determine if he could salvage the existing panel as he didn't believe he could get a replacement before the weekend. No luck with that. But Jeremy was not done, he found a replacement at a nearby supply house. Once the new panel was in place, one zone still was not operating properly, but Jeremy tracked down the issue up to the air handler in our attic and solved the problem. We are grateful to Barbara for her efforts to get us on the schedule and to Jeremy for the quality of his work on site. Complete Heating and Cooling has gained a new customer.
Excellent heating maintenance service. Jeremiah just serviced my heat burner today - he is very knowledgeable, professional and conscientious. Kudos to hiring Jeremiah!!! Great add to maintenance team!!!
i called these people and made an appointment.The first time they didn't show up so I made another appointment and they showed up 4 hours early.I had a problem with my heat pump,The tech was not at all friendly and pumped freon into my system without letting me know in advance he told me when he gave me the bill.Do not use these people.
David came to service our tank and get us some oil. He was very professional and kind. Thank you!
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Service area
2 changes recorded — last scanned Oct 7, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Needham Oil Complete Heating and Cooling. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Languages
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Broad plumbing and HVAC range5.0
Heat pumps serviced by the installer3.7
Family operation3.4
