Needham Oil Complete Heating and Cooling

We recently purchased a two-stage furnace and ac unit. Jayden, Joe and Tyler did an excellent installation job in cold weather. They worked hard and were extremely easy and pleasant to communicate with. We are exceptionally pleased with the installers and the company.

We woke up Friday morning before a long weekend to 50 degree temps in our house and an alert on my phone that the heat had failed in the middle of the night. Although I had never used them before, living in Needham, I called Needham Oil in the hope that a local shop would be able to get someone to us sooner. When I called the main number, I was told that gas heat was handled out of a different office, in Franklin no less. When I called the Franklin office and told them our situation, Barbara told me that with the current stretch of cold weather she was completely booked up throughout the day, she didn't see anywhere she could fit us in, one tech already had 7 calls, etc. But then she asked for my contact info and address, and said "okay, someone will be there between 8 and 12." I guess at the same time she was telling me how busy they were, Barbara was working her Rubik's cube of a schedule. And at 9:30, Jeremy showed up at our house. It didn't take too long for Jeremy to identify that there was an issue with the control panel. He then spent considerable time trying to determine if he could salvage the existing panel as he didn't believe he could get a replacement before the weekend. No luck with that. But Jeremy was not done, he found a replacement at a nearby supply house. Once the new panel was in place, one zone still was not operating properly, but Jeremy tracked down the issue up to the air handler in our attic and solved the problem. We are grateful to Barbara for her efforts to get us on the schedule and to Jeremy for the quality of his work on site. Complete Heating and Cooling has gained a new customer.

Excellent heating maintenance service. Jeremiah just serviced my heat burner today - he is very knowledgeable, professional and conscientious. Kudos to hiring Jeremiah!!! Great add to maintenance team!!!

i called these people and made an appointment.The first time they didn't show up so I made another appointment and they showed up 4 hours early.I had a problem with my heat pump,The tech was not at all friendly and pumped freon into my system without letting me know in advance he told me when he gave me the bill.Do not use these people.

David came to service our tank and get us some oil. He was very professional and kind. Thank you!