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Where the job comes from seems to decide how it goes. Customers who called Accu-Tek themselves describe Allen turning up, sorting the problem and staying reachable afterwards. The one-star accounts are almost all jobs routed to him by GE or Lowe's under warranty, and they describe a visit that never happened. Accu-Tek repairs appliances, refrigeration and air conditioning out of Pelham, covering southern New Hampshire and into Massachusetts. Its site describes a family-owned business registered in 2002 and 26 years in the trade, with training at Baystate School of Technology and the N.E. Institute of HVAC/R, and lists EPA 608, 609 and 410A certifications. Its Better Business Bureau profile, accredited since 2012 and graded A+, names Allen Somogie as the person running it and lists a New Hampshire Division of Fire Safety licence. The direct-hire reviews are warm, and most of them are older. In a December 2023 review, a customer whose double wall oven quit after a self-cleaning session had Allen out twice, the second trip once the insurance company sent the missing part. A January 2024 customer praised the communication through a repair and claims process with Lowe's. On Angi, a 2017 reviewer called him honest, a 2019 reviewer said he comes on time and charges reasonably, and a 2022 reviewer said he makes himself available. The complaints are about jobs that never happened. In a July 2022 review, a GE-booked service call ended in a no-show and no phone call, with the customer quoting "I'm not going to make that." An August 2022 reviewer sat through an 8-to-5 window, called at 4pm, and was told nobody was coming and to reschedule through Lowe's. A May 2024 customer waited all day for a GE-booked A/C appointment and was told the job had never been accepted, while GE's rep said it had. An April 2025 reviewer had a new appliance refused after the appointment was already made, and a November 2025 customer wrote that a GE-assigned washing machine repair was refused on the day of the visit. Its Google rating sits at 2.8 across 13 ratings. So if you want this shop, book it directly rather than letting a manufacturer or a retailer assign the job, and confirm the appointment the day before you expect him. For a straightforward appliance, refrigeration or A/C repair arranged that way, ask him to call ahead on the morning of the visit.
GE hired them to come out and fix our year and a half old, lightly used, Profile washing machine. On the day of the repair, we contacted them towards the end of the day to see when they might be out. The person stated they would be refusing to complete the repair. That’s totally fine to refuse work. However, the gentleman was extremely rude on the phone. He hardcore belly laughed at us, stating that sometimes this is how life is, and we needed to chalk it up to needing to replace the machine, after stating he didn’t have much information from GE about what the job was. No respect. No common courtesy. No social skills. Avoid them at all costs.
Refused to service our new appliance after an appointment was made through customer service, stating they have the right to not do work if they don’t want to. Which is true, but a pretty poor business model.
I set up an appointment through GE for an A/C service. I was home 8-4:30 the day of my appointment before calling, at which point they tell me they didn't accept the job from GE. I called GE and the rep told me that they've accepted the job. No notification from either GE or Accu-Tek, not professional at all
great communication throughout the repair and claims process with Lowes. I highly recommend this company.
Allen came out to our home to service our double wall oven after this stopped working following a self cleaning session. Allen had to come out a second time as the insurance company had to send another part for him to complete the job. On the second visit, Allen worked tirelessly to remedy the problem and now we have a working oven ready for the holidays! Thank you, Allen!
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1 change recorded — last scanned Sep 4, 2026.
