Rizzo Plumbing & Heating LLC

Rizzo Plumbing & Heating is a family-run South Weymouth shop — John Rizzo, a self-described Master Plumber, runs it with Judy Rizzo handling the office — but its Massachusetts plumber license (13713-PL-M, held in John Rizzo's name) has lapsed according to the state registry. Google shows a 3.4-star average from 23 ratings, and the eight written reviews on file split sharply: five positive, three negative, with the negative reviews concentrated in the past year. Earlier reviews describe straightforward, well-handled jobs — a garbage disposal swap with an unfussed look at a running toilet, two jobs called thorough and pleasant, and a 2024 Reddit thread recommending the company as quick and reasonably priced. But the three most recent written reviews tell a different story. In a 2026 review, a customer described a sump pump that failed immediately after installation, leaving the basement flooding after every rain; the company blamed the weather and reportedly tried to charge $500 to come back and look at it, with another plumber later saying a low-quality pump had been used. In a 2025 review, a customer described what started as a simple kitchen sink reconnection ending in a water leak that damaged a finished basement — about $5,000 worth — with the company declining to help and directing them to their insurance instead. A third 2026 review called the service unprofessional, costly and inconsistent without further detail. Given the lapsed license and the specificity of the recent complaints, it's worth confirming current licensing status directly and getting everything — especially warranty and liability terms — in writing before any work begins.