Rizzo Plumbing & Heating LLC

Rizzo Plumbing & Heating has been around South Weymouth long enough to rack up 23 Google ratings, but the last few months tell a rougher story than that average suggests: two of its three most recent reviews are one-star, both describing installs that went wrong and calls that went unanswered. The company says it's family-owned, run by John Rizzo, a Master Plumber who worked for larger firms before starting the business himself, with his wife Judy running the office. It says it covers a specific stretch of the South Shore — Weymouth, Hingham, Abington, and Rockland — handling everyday plumbing plus heating work like oil-to-gas conversions. One recent reviewer says a sump pump Rizzo installed failed right away, flooding the basement after every rain; pushing for a fix reportedly got them blamed on the weather, a rude call from John, and a request for another $500 just to come back and look. A second recent review, light on specifics, calls the work unprofessional, costly, and inconsistent and says they wouldn't hire the company again. A third from the same stretch is a simple, unembellished "John was great." That split — two soured jobs against one plain compliment — sits inside a longer pattern of complaints about work going wrong and disputes over who pays to fix it, even though the Google star average, built on 23 ratings, still lands at 3.4. Before booking, it's worth asking directly how a callback gets handled if an install doesn't hold — warranty terms, who covers any water damage, and whether a return trip comes with an extra charge — since that's the exact dispute more than one recent customer describes. For routine plumbing and heating work in its home towns — repairs, water heaters, gas line jobs, oil-to-gas swaps — Rizzo is a reasonable call, but given how recently things went sideways for a couple of customers, get the warranty and pricing for any install spelled out before the crew starts.