ServiceMaster South Shore, Inc.

ServiceMaster South Shore is the business people call after something goes wrong with water, fire, or mold — a burst pipe in the basement, a kitchen fire, a flooded office after a sprinkler head lets go. The Scituate company has been doing this work since 1971, when what became a working relationship started, as local reporting tells it, after a hockey game at Cohasset Winter Gardens; the Fryling family has run it since, and it marked its 50th anniversary in 2021. Its Massachusetts home improvement contractor license is verified active, and it holds an A+, accredited BBB rating going back to 2018 along with an active Massachusetts Minority Business Enterprise certification. The volume of customer accounts is unusual for this trade — 63 reviews averaging 4.9 stars on Google — and the pattern across them is consistent rather than scattered: crews on-site within one to two hours of a call, project managers (Casey, Corey and Marlon come up again and again) who explain the process and deal directly with insurance adjusters, and cleanup that homeowners describe as careful with their belongings. One reviewer, an institutional general-contracting company, called them in when a client's bank branch flooded beyond what their own crew could handle and had ServiceMaster on-site within two hours. Another described a technician catching mold damage a previous contractor had made worse and correcting it. Two accounts stand out from an otherwise glowing record. In October 2024, one reviewer described a miserable experience with an accusatory manager. And a January 2025 review recounted a moisture-removal job for a burst pipe that turned into an access dispute involving security-camera footage while the homeowners were away. Both are outliers against dozens of detailed, positive accounts spanning 2021 through this year. For water, fire, smoke or mold cleanup on the South Shore, the license, BBB record and sheer depth of reviews make this a well-documented choice; anyone hiring them is dealing with a company that, by its own customers' accounts, shows up fast and stays in close contact through the process.