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SERVPRO of Milton/Braintree is an independently owned and operated SERVPRO franchise based in Holbrook, offering water, fire, mold, storm, and biohazard damage restoration along with post-damage reconstruction across the South Shore. The site describes the franchise as newer relative to the SERVPRO brand's decades-long national history, so its own local tenure should not be assumed to match the brand's founding date. It states it is IICRC Certified. Reviewers describe a consistent, high-volume record of water damage response spanning 2021 through 2026, most commonly basement flooding from failed sump pumps, burst pipes, or storm water, with crews (frequently named — Brezney Avalos, Mario, Dave, Eduardo, Dylan Damiani) arriving quickly and managing the process from initial mitigation and demolition through reconstruction. Several reviewers, including first-time insurance claimants, describe the company coordinating directly with their homeowners insurance carrier through the claims process, and a Nextdoor commenter separately confirmed the company works with most insurance carriers on claims. Reviewers also describe mold remediation jobs, including one where black mold was found and handled alongside a broader remodel. The Better Business Bureau lists the company at an A+ grade for fire and water damage restoration and cleanup services, and Google shows a 4.8-star rating from 118 ratings. Against that consistently strong record, a smaller number of reviews describe problems. A 2025 reviewer said crew members smoked inside a building and damaged common areas during a job. A 2024 Spanish-language review accused the company of dishonest dealing and threatening legal action, though it gives no further detail about the underlying job. Recent activity (four reviews in the last six months) has been entirely positive. Overall, the volume and consistency of detailed, named-technician praise for water damage mitigation, mold remediation, and reconstruction work, paired with the BBB A+ grade, outweighs the isolated complaints, which remain a minority against 85 reviews on file since 2021.
“Servpro is great and works with most insurance companies and their claims to get everything back to what you had if you plan to call and put in a claim give them a call. They were helpful with a claim i had to deal with. I went through the Milton/Braintree branch: 781-341-7007.”
Great folks to work with,
Servpro of Milton Braintree are the best. They were very vigilant and took care in the quality of their work.
Bueno
I had a great experience with ServPro of Milton/Braintree from start to finish after a flood. Mario handled the mitigation process and was incredibly responsive, professional, and thorough—he made a stressful situation feel much more manageable and kept me informed every step of the way. Dave led the reconstruction and did an amazing job bringing everything back together. He was extremely communicative throughout the entire process—always providing updates, answering questions quickly, and making sure I knew exactly what to expect next. The quality of the work exceeded my expectations, and he made sure every detail was taken care of. I’m extremely grateful for both of their hard work and would highly recommend ServPro of Milton/Braintree!
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from SERVPRO Milton/Braintree and Brezney’s Team On July 27th of last summer, my basement flooded with a significant amount of water under the foundation and throughout the basement. It was an incredibly stressful situation, and hiring SERVPRO of Rhode Island turned out to be one of the best decisions I could have made. Brezney and his team were absolutely excellent from start to finish. They were professional, efficient, and extremely thorough. They made sure everything was properly cleaned and dried and took every step necessary to ensure there would be no mold or future issues from humidity or water damage. They removed everything that needed to be taken out and explained the process clearly along the way. Their communication was outstanding—every time I called or texted, they were responsive, patient, and helpful. They also went above and beyond when dealing with my insurance company, which was extremely difficult and slow with payments. Brezney and his team were incredibly patient and professional throughout that entire process and made sure I felt comfortable and taken care of the whole time. The team truly went above and beyond in every way. I am extremely grateful for their help, and I can honestly say they exceeded my expectations. I would give them 5 stars without hesitation, I would absolutely hire them again, and I highly recommend SERVPRO of Rhode Island and Brezney’s team to anyone who needs restoration work done.
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2 changes recorded — last scanned Sep 3, 2026.
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