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SERVPRO of Salem/Peabody/Marblehead is an independently owned franchise handling water, fire, mold, storm, biohazard, and construction restoration for Salem, Peabody, Marblehead, and the surrounding North Shore, the company says. Crew members carry credentials like Applied Microbial Remediation and OSHA 30-hour safety training, and the calls that bring people here are usually the ones that can't wait — a flooded basement, a fire, a burst pipe overnight. Across four years of reviews, customers describe a pattern of fast, hands-on response: crews arriving the same day, setting up drying equipment and working late into the night, then coming back to check and disinfect once a basement or lower level was pumped out. Project managers and technicians get called out by name again and again — Bayli Claybaugh, John Duarte, Joseph, and Kerry Armstrong among others — for staying responsive and informative through multi-week water, fire, mold, and sewage jobs. The complaints that show up tell a consistent story of their own: bigger, longer jobs sometimes stall. One customer described an eleven-month bathroom restoration after water and black mold damage was found. Another said they were quoted a price after an inspection, then had to keep calling just to get someone to start or come back and finish. A third called a six-month project unprofessional in its communication and scheduling, and a fourth said no one followed up for eleven days after an initial inspection despite being told they would hear back. Better Business Bureau records list an A grade alongside three complaints on file, which lines up with that pattern. Google shows 4.7 stars from 105 ratings, a headline that runs ahead of what the written reviews themselves suggest once those longer, harder jobs are weighed in. Nothing negative has come up in the most recent reviews, but this friction has recurred across several years specifically on bigger, multi-week jobs rather than in one-off calls — worth asking directly about a firm timeline and a single point of contact before signing on for anything beyond a quick cleanup.
Jeremy & Benji were the best! They explained every part of the demo process while being professional, kind and efficient. They both made a stressful situation more tolerable. Well done gentlemen!
Great customer service from Art and Gabe. Very professional and knowledgeable. They explained everything and answered all my questions.
Servpro representatives were timely in all the responses for quotes, options, and project timing. The crews (painting, roofing, and carpentry) were respectful, responsible and knowledgeable. The supervisors were responsive to all questions and offered best options. Their planning was thorough and coordinated which led to the successful upgrades of our garage. Thank you ServPro
I don't like writing negative reviews, but the service I have gotten from ServPro has been negligent at best. My 100 square-foot bathroom restoration took over eleven months. My project began in September 2021 after water and black mold damage was discovered. The remediation process alone, which should have taken three weeks, lasted two months due to a slow pace and a failed mold test, culminating in a full demolition down to the studs. The subsequent restoration was a "nightmare" for us due to severe organizational and communication issues. Our chosen materials list was repeatedly lost, promises for work scheduling were unfulfilled, and a critical city inspection was never requested or paid for, despite claims to the contrary. Over the course of the project, two different project managers left the company, and we were not informed on either occasion, having to discover the changes on our own after a lack of response. After over nine months, we finally had a toilet and shower again, but the work remained incomplete. The work was finally completed after eleven months. Ultimately, the company failed to deliver on its promises and their leadership was unresponsive to my attempts to connect with them regarding the issues. ServPro's slogan, "Like it never happened," is a stark contrast to our experience, as we will forever remember exactly what happened here.
Shoutout to Zack Aaron and the entire team at SERVPRO of Salem/Peabody/Marblehead for their outstanding dedication to client care. They consistently prioritize their clients' needs and go above and beyond to assist throughout the insurance process. Grateful I could connect with Zack to help a mutual client. Thanks again!
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2 changes recorded — last scanned Sep 3, 2026.
Full fire rebuilds4.2
Fire and flood restoration5.0
Takes on large, difficult projects3.8
