SERVPRO of Salem / Peabody / Marblehead

Jeremy & Benji were the best! They explained every part of the demo process while being professional, kind and efficient. They both made a stressful situation more tolerable. Well done gentlemen!

Great customer service from Art and Gabe. Very professional and knowledgeable. They explained everything and answered all my questions.

Servpro representatives were timely in all the responses for quotes, options, and project timing. The crews (painting, roofing, and carpentry) were respectful, responsible and knowledgeable. The supervisors were responsive to all questions and offered best options. Their planning was thorough and coordinated which led to the successful upgrades of our garage. Thank you ServPro

I don't like writing negative reviews, but the service I have gotten from ServPro has been negligent at best. My 100 square-foot bathroom restoration took over eleven months. My project began in September 2021 after water and black mold damage was discovered. The remediation process alone, which should have taken three weeks, lasted two months due to a slow pace and a failed mold test, culminating in a full demolition down to the studs. The subsequent restoration was a "nightmare" for us due to severe organizational and communication issues. Our chosen materials list was repeatedly lost, promises for work scheduling were unfulfilled, and a critical city inspection was never requested or paid for, despite claims to the contrary. Over the course of the project, two different project managers left the company, and we were not informed on either occasion, having to discover the changes on our own after a lack of response. After over nine months, we finally had a toilet and shower again, but the work remained incomplete. The work was finally completed after eleven months. Ultimately, the company failed to deliver on its promises and their leadership was unresponsive to my attempts to connect with them regarding the issues. ServPro's slogan, "Like it never happened," is a stark contrast to our experience, as we will forever remember exactly what happened here.

Shoutout to Zack Aaron and the entire team at SERVPRO of Salem/Peabody/Marblehead for their outstanding dedication to client care. They consistently prioritize their clients' needs and go above and beyond to assist throughout the insurance process. Grateful I could connect with Zack to help a mutual client. Thanks again!