Sila Heating, Air Conditioning, Plumbing & Electrical

Faucets, Fixtures and Pipes - Repair or Replace

Small customer Beware!!! Cancelled- Same AI nonsense not addressing customers issues. I scheduled maintenance for my 2 AC units using their promotional maintenance pricing. They happily scheduled me, called days before to confirm service day/time. The forecast that week predicted a heatwave and the day of service extreme temps hit. Sila canceled my appointment the morning of service ONE HOUR before arrival time. Then instead of being honest and saying they would be taking higher paying and higher profile jobs for the next few days they said it was being rescheduled due to over booking (even though they confirmed the job only days before). They were unable to reschedule because they had no idea when they would have staff available. It was also a weekday so I had to take the day off of work which they had little regard for. I asked to speak to a manager but they wouldn?t let me and said they would call back. No call back. Ever. Still waiting months later. Spend your money elsewhere.

Service guy was very nice and friendly but price of service is outrageous. My AC system had dirty sock syndrome. And to get rid of this you spray a disinfectant into the coil and put a couple of antibacterial tablets into the drip pan. And I had to pay $1089 for less than 15 min of service, which I thought was a bit outrageous.

Unfortunately, NETR (now Sila Boston) has been completely incapable of supporting existing customers when they need service most. We had our mini-splits installed three years ago, and even that experience was frustrating - it took NETR nearly two years to complete the permitting process with the city despite multiple follow-ups from us. This year, we scheduled our complimentary service appointment because several of our indoor units stopped cooling properly. We have a four-month-old baby at home during a heat wave, and it took multiple calls explaining the situation before Sila would send a technician. In the meantime, our appointments were repeatedly cancelled and rescheduled. When a technician finally came out, they confirmed there is a refrigerant leak that requires repair. Since then, we've repeatedly tried to schedule the repair, but our calls and requests have gone unanswered. It's nearly impossible to get past their AI answering service to reach a real person, leaving us with no clear timeline for a permanent repair after only an interim fix by the technician. We're incredibly disappointed. Installing a heat pump is a major investment, and the quality of post-installation service matters just as much as the installation itself. Based on our experience, Sila Boston has failed to provide the level of customer support we were promised, and we can no longer recommend them to friends, neighbors, or other local families. If someone from Sila Boston reaches out and resolves this promptly, I'll gladly update this review to reflect that experience

The service was outstanding. Great communication, Fast response to a plumbing problem. Showed up on time and our technician, Josh was incredibly professional and competent.