Sila Heating, Air Conditioning, Plumbing & Electrical

Unfortunately, NETR (now Sila Boston) has been completely incapable of supporting existing customers when they need service most. We had our mini-splits installed three years ago, and even that experience was frustrating - it took NETR nearly two years to complete the permitting process with the city despite multiple follow-ups from us. This year, we scheduled our complimentary service appointment because several of our indoor units stopped cooling properly. We have a four-month-old baby at home during a heat wave, and it took multiple calls explaining the situation before Sila would send a technician. In the meantime, our appointments were repeatedly cancelled and rescheduled. When a technician finally came out, they confirmed there is a refrigerant leak that requires repair. Since then, we've repeatedly tried to schedule the repair, but our calls and requests have gone unanswered. It's nearly impossible to get past their AI answering service to reach a real person, leaving us with no clear timeline for a permanent repair after only an interim fix by the technician. We're incredibly disappointed. Installing a heat pump is a major investment, and the quality of post-installation service matters just as much as the installation itself. Based on our experience, Sila Boston has failed to provide the level of customer support we were promised, and we can no longer recommend them to friends, neighbors, or other local families. If someone from Sila Boston reaches out and resolves this promptly, I'll gladly update this review to reflect that experience

The service was outstanding. Great communication, Fast response to a plumbing problem. Showed up on time and our technician, Josh was incredibly professional and competent.

Brian did a great job. Very efficient and personable. Would highly recommend.

Quick and to the point

Hired but they were a no show! If you are looking for assurance that someone will show, go with someone else. I was told in person that if I decided to hire them today that they would have someone on site tomorrow. I made it clear, due to pending travel, that I had to have someone on site without delay. Despite commitments made they were a no show. Also note, upon calling several times no person would pick up; I got voicemail or their AI attendant. Now I will incur additional fees to change my flight as a result. The technician that came seemed knowledgeable and explained things to me, they just didn?t come through. Someone named Todd called me after and refunded me $69, the diagnostic fee. Unfortunately. this does not cover expenses incurred due to having to change my flight. Again, if having someone show up as scheduled is important, go with someone else.