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Superior Pool Service has been running out of East Bridgewater since 1978, according to the company — a swimming pool contractor and retail supply shop that builds, renovates and services in-ground pools and hot tubs, with pool water testing alongside the installs. Its Massachusetts home improvement contractor registration is active, and the Better Business Bureau has accredited it since 2011 with an A+ grade. The crews doing the actual work draw specific praise. A June 2026 reviewer called their new liner install quick and professional at a fair price, and another that same month singled out the pool-school walkthrough — explaining the equipment and getting the water balanced properly after a new build. Two East Bridgewater neighbors recommended the company by name on Nextdoor in May 2026. In a 2025 review, one customer noted a liner had lasted 17 years before needing replacement, and installs credited to different crews each picked up five-star write-ups over the past few years. What to know before calling: several reviewers describe a rougher time getting TO the work. In August 2025, two separate customers described the quote process with the company's president as rude and dismissive — one said he barely set foot in the yard before writing the job off. A June 2026 review reported repeated unanswered calls, voicemails and emails while trying to book a new in-ground pool installation. In a 2022 review, one customer called the pricing too expensive. None of this touches the installation work itself — the complaints cluster around reaching the office and the initial sales conversation. Superior fits a homeowner who already knows what they want done — a liner swap, a pool build, a repair — and is willing to be persistent about getting someone on the phone. Pin down a firm start date and a single point of contact before signing anything.
“Superior. Pool. East Bridgewater. Great work and people”
“Superior pool. Eb. Great people !”
Jim and the crew were so great putting my liner in which looks fantastic! It was quick and very professional and at a good cost for the work. Would definitely recommend.
These people can't even answer their phone or return voicemail or emails. I've tried to contact them repeatedly for a new I ground pool installation.
Tom and his crew did an amazing job. I absolutely love my pool. They were very helpful through the entire process. Pool school was very helpful to really explain all the equipment and getting the water balanced perfectly.
Tom. That is the reason for a 1-star. Rude. Terrible customer service. Superior should consider hiring a sales representative. This guy isn't it!
One of the worst customer service experiences I’ve ever had. Tom came to give us a pool quote and was pompous, arrogant, and flat-out rude. He barely set foot in our yard before brushing us off and making it clear he had no interest in our project. He acted like he was doing us a favor just by showing up, and couldn’t get out of here fast enough. If this is how he treats potential customers, I can only imagine how terrible the actual process would be. Save yourself the frustration and look elsewhere.
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1 change recorded — last scanned Aug 4, 2026.
Fixed leaks other companies couldn't3.0
Liner replacements4.3
Liner replacements4.3
Built a custom sun-shelf on request4.2
Smooth pool installs and liner replacements3.9