Swampscott Refrigeration

I am very thankful for the professionalism of the two techs who serviced my hvac issue. In the end, I needed a new thermostat which they installed on the same day as their visit. Two weeks without air conditioning and had another company telling me I needed a whole new unit with a quote over 20 thousand dollars. So grateful that Swampscott Refrigeration values honesty and integrity as well as an incredibly affordable fee.

Didn’t actually have them do any work but the scheduling process was already a mess. Called to book appointment for the next day and I specifically told the office my availability is 9-1 then. Got a phone call the day before at 5PM and the technician was asking if I communicated that I’m only available next day and told me “Oh but I’m only 5 minutes away” while I’m at work. I told the technician again that I’m only available from 9-1 on the second day. Did not get any contact about if they cannot make it during that time on the 2nd day and I had to call in to check, the office just simply said you’re still on the calendar and we’ll give you a call when the technician is available with no apologies or whatsoever People have work and other things in life. Improve your scheduling system.

Outstanding! John was very knowledgeable about my HVAC system and repair repairs were upfront and reasonable. Definitely recommend!

Great first time visit from Swampscott Refrigeration, our technician Jack explained everything to me and cleaned out the outside unit and inspected the inside, ran the air, checked our filter, very professional and gave me some great tips! Will be using them as my yearly maintenance, highly recommend!

Excellent and prompt service. Special thanks to Tony for his professionalism and expertise.